Lys likes public posts!
Act 1, Scene 2
After Work
*One single blue spotlight is focused on center stage. The music is a low, melancholic piano.
Enter TORI, dragging her feet audibly along the ground. She stops center, casting an exhausted glance at the audience, and slowly slumps down to her knees. Music is cut.*
TORI: Work... was exhausting.
*She collapses. Spotlight fades to black as one last musical chord plays.*
...alright, enough of the melodrama already.
Seriously, though, I have NO IDEA how we got through today with just two people. It was so busy that we didn't have time to get anything done besides customer service, and we were even there for an extra half hour just doing end of day/cleanup. Not that I mind, since Sunday is a short day anyway, so whatever!
But! There is a reason why this post is public. Today I had a customer that could have been the worst half hour or so of my day, if the customers themselves weren't the greatest people in the world.
-and since it fits so well, I'm going to throw this in here before my story, and try to keep up with it for the rest of the week. This story MORE than qualifies.
The rules are that for 8 days you have to post something that made you happy that day.
And below the cut is my first day!
I was returning from my break, and one of my co-workers approached me saying there was a woman there with "a gazillion" parcels, and they were waiting for the second person to get back since there was a huge lineup already. My initial reaction was "...OH HELL, NO." Since we had been having an extremely busy day, I was already a little bit more than frazzled- it didn't help that the gentleman who I had to help first was extremely rude to me because I needed to call my manager for clarification on how to do something. "This is the post office, and they don't even know how to do this." Um. Yes. I do. I just wanted to clarify one small detail so that I didn't get it wrong, and so that it didn't come back- it's like some people would rather you not be helpful.
Anyway, the woman and her mother had already started putting their parcels off to my side, and I finished up with the man's package and told them I would be one more moment- there was a large backlog of parcels piled up on our floor and counter (we honestly did not have the time to put them away between customers; it was NUTS).
Now, this is when the atmosphere changed a bit. The younger woman actually asked me if she could come back there and help clear out the packages. Sure, I said- we sometimes let customers come into receiving if we know why they're there. So she did just that while I put up some bags for the smaller parcels. She commented that she felt bad that we were so busy.
Finally, I got everything put away, and cleared some space in the back for their parcels. I started ringing them up, one by one (since they have to be weighed/measured, and given separate shipping barcodes for each postal code). The woman asked if there was anything else she could do to help, so I gave her a roll of stickers to start putting on all the boxes, since they were sending them all through the same service.
...actually, that itself made it easier, since all I had to do was input postal codes, measure the boxes, select the service, add insurance and print labels. When you don't have to ask the customer how they'd like to send each individual box, it goes like clockwork.
So, we got that finished eventually! I don't think I spent more than half an hour with them; if I did, it was only slightly longer. We're talking 30+ boxes, maybe, I think. I didn't count them. They were extremely pleasant and polite the entire time, though, even when I let them know that the items they packaged in alcohol boxes would probably not leave the office without being covered up, since Canada Post is super picky about that for some reason (I think it's stupid, but hey, I guess there's really no way of telling what's in there unless you open it).
Easily, though, these two ladies were probably some of my favorite customers that I've had since I started at the post office. Right up there with the woman who actually bothered to call and compliment my customer service, and the woman who bought me a box of candy for the same reason. (A-am I really such a great customer service rep? ROCK ON.)
In closing, I'd love for everyone to check out the business that these two run- come on, I really want to make sure I see these two again :) Check out Oxygen 4 the Soul, and pick yourself up a specialty gift basket. They look pretty neat, hm? I do need an extra present for Grandma... They're obviously a small Canadian business, but they have told me they'll deliver to the USA.
Also, a small note: The site's layout seems to break in Firefox, but I tested it in IE and it works just fine.
GO GO GO, BUY SOME BASKETS!
Also, don't forget to comment with three images to get some Christmas icons from me!
After Work
*One single blue spotlight is focused on center stage. The music is a low, melancholic piano.
Enter TORI, dragging her feet audibly along the ground. She stops center, casting an exhausted glance at the audience, and slowly slumps down to her knees. Music is cut.*
TORI: Work... was exhausting.
*She collapses. Spotlight fades to black as one last musical chord plays.*
...alright, enough of the melodrama already.
Seriously, though, I have NO IDEA how we got through today with just two people. It was so busy that we didn't have time to get anything done besides customer service, and we were even there for an extra half hour just doing end of day/cleanup. Not that I mind, since Sunday is a short day anyway, so whatever!
But! There is a reason why this post is public. Today I had a customer that could have been the worst half hour or so of my day, if the customers themselves weren't the greatest people in the world.
-and since it fits so well, I'm going to throw this in here before my story, and try to keep up with it for the rest of the week. This story MORE than qualifies.
The rules are that for 8 days you have to post something that made you happy that day.
And below the cut is my first day!
I was returning from my break, and one of my co-workers approached me saying there was a woman there with "a gazillion" parcels, and they were waiting for the second person to get back since there was a huge lineup already. My initial reaction was "...OH HELL, NO." Since we had been having an extremely busy day, I was already a little bit more than frazzled- it didn't help that the gentleman who I had to help first was extremely rude to me because I needed to call my manager for clarification on how to do something. "This is the post office, and they don't even know how to do this." Um. Yes. I do. I just wanted to clarify one small detail so that I didn't get it wrong, and so that it didn't come back- it's like some people would rather you not be helpful.
Anyway, the woman and her mother had already started putting their parcels off to my side, and I finished up with the man's package and told them I would be one more moment- there was a large backlog of parcels piled up on our floor and counter (we honestly did not have the time to put them away between customers; it was NUTS).
Now, this is when the atmosphere changed a bit. The younger woman actually asked me if she could come back there and help clear out the packages. Sure, I said- we sometimes let customers come into receiving if we know why they're there. So she did just that while I put up some bags for the smaller parcels. She commented that she felt bad that we were so busy.
Finally, I got everything put away, and cleared some space in the back for their parcels. I started ringing them up, one by one (since they have to be weighed/measured, and given separate shipping barcodes for each postal code). The woman asked if there was anything else she could do to help, so I gave her a roll of stickers to start putting on all the boxes, since they were sending them all through the same service.
...actually, that itself made it easier, since all I had to do was input postal codes, measure the boxes, select the service, add insurance and print labels. When you don't have to ask the customer how they'd like to send each individual box, it goes like clockwork.
So, we got that finished eventually! I don't think I spent more than half an hour with them; if I did, it was only slightly longer. We're talking 30+ boxes, maybe, I think. I didn't count them. They were extremely pleasant and polite the entire time, though, even when I let them know that the items they packaged in alcohol boxes would probably not leave the office without being covered up, since Canada Post is super picky about that for some reason (I think it's stupid, but hey, I guess there's really no way of telling what's in there unless you open it).
Easily, though, these two ladies were probably some of my favorite customers that I've had since I started at the post office. Right up there with the woman who actually bothered to call and compliment my customer service, and the woman who bought me a box of candy for the same reason. (A-am I really such a great customer service rep? ROCK ON.)
In closing, I'd love for everyone to check out the business that these two run- come on, I really want to make sure I see these two again :) Check out Oxygen 4 the Soul, and pick yourself up a specialty gift basket. They look pretty neat, hm? I do need an extra present for Grandma... They're obviously a small Canadian business, but they have told me they'll deliver to the USA.
Also, a small note: The site's layout seems to break in Firefox, but I tested it in IE and it works just fine.
GO GO GO, BUY SOME BASKETS!
Also, don't forget to comment with three images to get some Christmas icons from me!