Work rant, letter style.
Dear Account Managers and Sales people,
When we notify you that one of your accounts is breaking the rules, your job is to contact the customer and attempt to correct the issue.
Please do not ignore us. We do actually follow up on the promised date and CLOSE YOUR ACCOUNT.
When you DO ignore us, the wrong answer is to freak out and get angry with US that you couldn't be bothered to take care of your account. You have had THREE weeks to fix this, and should not be any kind of surprise.
No love,
Your friendly and helpful Security gal
When we notify you that one of your accounts is breaking the rules, your job is to contact the customer and attempt to correct the issue.
Please do not ignore us. We do actually follow up on the promised date and CLOSE YOUR ACCOUNT.
When you DO ignore us, the wrong answer is to freak out and get angry with US that you couldn't be bothered to take care of your account. You have had THREE weeks to fix this, and should not be any kind of surprise.
No love,
Your friendly and helpful Security gal