The Morals of the Story
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Monday, my own mechanics said they knew some people with my Hyundai engine problem who got theirs replaced by the Star Hyundai dealership and suggested I give them a call. I asked if those people were original owners and explained the second-hand owner and needed extended warranty bs I was told last year and he was stunned. But I decided to give Star a call anyway.
They turned me down flat. The service person immediately asked if I were the first owner and when I said no she said the warranty that would replace the engine for free didn't apply to me. Didn't even ask if I bought an extended warranty, just that me buying it used invalidated everything. Then said that even if buying it used wasn't an issue, my 2015 Elantra was past the 5-year cut-off of the warranty. No sweetener, no empathy, just something this employee has probably told many people before and no longer feels anything about. That wasn't quite the version I heard before, which led me on about my mistake in not buying an extended warranty, but at least Star was coldblooded upfront about not being willing to do anything for me, something Koeppel Hyundai led me on about for months. That's how low Hyundai has put the bar for me, that I'm thankful that the stupid-ass, morally reprehensible bs Hyundai pulls was told to me upfront.
Can you imagine knowingly selling and reselling a car you know has an issue that will require the entire engine to be replaced within 8 or so years? And also knowingly making it so the warranty for this known issue expires after five years and only applies to the first owner anyway? Every car whose ticking timebomb engine lasts past 5 years is another win for Hyundai. So what if I refuse to ever buy another Hyundai and tell everyone I know and meet not to buy one either. Imagine working in their service departments under this mandate and having to tell thousands or more owners/innocent victims that they're thoroughly screwed. If you work at Koeppel, you lie and gaslight about it. (I know people need a job to live, but the soul-rot of this....)
I almost wish for hell to exist just so numerous Hyundai people-in-charge and employees end up there. I doubt they'll see justice in their lifetimes.
My dad knows some guy who does car work on the side who might want to take a look at my Elantra in a few days to see what he makes of it so I'm waiting for that, but I'm foreseeing having to hunt for a replacement used car in my future and not looking forward to it. Something affordable for me and reliable, something with features I need, something with a driver's seat that doesn't make me hurt after I sit in it for ten minutes. (The driver's seat feeling like a stone or a block of wood was a thing that made me veto so many cars I test drove in 2021.)
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Monday, my own mechanics said they knew some people with my Hyundai engine problem who got theirs replaced by the Star Hyundai dealership and suggested I give them a call. I asked if those people were original owners and explained the second-hand owner and needed extended warranty bs I was told last year and he was stunned. But I decided to give Star a call anyway.
They turned me down flat. The service person immediately asked if I were the first owner and when I said no she said the warranty that would replace the engine for free didn't apply to me. Didn't even ask if I bought an extended warranty, just that me buying it used invalidated everything. Then said that even if buying it used wasn't an issue, my 2015 Elantra was past the 5-year cut-off of the warranty. No sweetener, no empathy, just something this employee has probably told many people before and no longer feels anything about. That wasn't quite the version I heard before, which led me on about my mistake in not buying an extended warranty, but at least Star was coldblooded upfront about not being willing to do anything for me, something Koeppel Hyundai led me on about for months. That's how low Hyundai has put the bar for me, that I'm thankful that the stupid-ass, morally reprehensible bs Hyundai pulls was told to me upfront.
Can you imagine knowingly selling and reselling a car you know has an issue that will require the entire engine to be replaced within 8 or so years? And also knowingly making it so the warranty for this known issue expires after five years and only applies to the first owner anyway? Every car whose ticking timebomb engine lasts past 5 years is another win for Hyundai. So what if I refuse to ever buy another Hyundai and tell everyone I know and meet not to buy one either. Imagine working in their service departments under this mandate and having to tell thousands or more owners/innocent victims that they're thoroughly screwed. If you work at Koeppel, you lie and gaslight about it. (I know people need a job to live, but the soul-rot of this....)
I almost wish for hell to exist just so numerous Hyundai people-in-charge and employees end up there. I doubt they'll see justice in their lifetimes.
My dad knows some guy who does car work on the side who might want to take a look at my Elantra in a few days to see what he makes of it so I'm waiting for that, but I'm foreseeing having to hunt for a replacement used car in my future and not looking forward to it. Something affordable for me and reliable, something with features I need, something with a driver's seat that doesn't make me hurt after I sit in it for ten minutes. (The driver's seat feeling like a stone or a block of wood was a thing that made me veto so many cars I test drove in 2021.)