Things Get Worse
Hyundai corporate feels I'm out of warranty and won't replace my Elantra's oil-burning engine--that is Hyundai's fault and an issue they know about--on their dime. Their "warranty" conditions for secondhand users are so ridiculous that I doubt any of us qualify: only five years after the original owner last serviced the vehicle--which is supposedly 2015, which is the year of the car and which I doubt--or 5,000 miles. I can't afford to replace a whole engine, my car is damaged goods in this state with a value of what, and I'm only two years and eight months into my five-year car loan. Hyundai corporate: "Sucks to be you. Not our problem. Maybe Koeppel can do something for you (but I doubt it)."
Koeppel Hyundai still hadn't called me back so yesterday I managed to catch the rep I had on my last visit Augst 10, who claimed she hadn't called because corporate declined the request for engine replacement and she doesn't know and is trying to find out why. The car is under 10 years old and within the mileage range! (I didn't say I did because I wanted to see what Koeppel would say and do. But... how is a Hyundai service section not aware of corporate's warranty policy? And why are people who buy one used screwed over this deeply when the original owner terms are that?) Also, she was out sick two days. She said she wanted to put the request through again, said she wanted to talk to her supervisor about what they could do but couldn't catch her yet, and would call me by the end of the day.
She didn't call me yesterday or today. I'm calling her tomorrow afternoon if I still don't hear from her.
So I'm currently left hoping Koeppel, who have been sus and somewhat incompetent, can pull a rabbit out of their ass, though I'm trying not to get my hopes up because of my recent history with them, while corporate has gone from being my potential savior to utter asshole conjobs.
Conclusion: Don't buy a Hyundai, especially not used.
Koeppel Hyundai still hadn't called me back so yesterday I managed to catch the rep I had on my last visit Augst 10, who claimed she hadn't called because corporate declined the request for engine replacement and she doesn't know and is trying to find out why. The car is under 10 years old and within the mileage range! (I didn't say I did because I wanted to see what Koeppel would say and do. But... how is a Hyundai service section not aware of corporate's warranty policy? And why are people who buy one used screwed over this deeply when the original owner terms are that?) Also, she was out sick two days. She said she wanted to put the request through again, said she wanted to talk to her supervisor about what they could do but couldn't catch her yet, and would call me by the end of the day.
She didn't call me yesterday or today. I'm calling her tomorrow afternoon if I still don't hear from her.
So I'm currently left hoping Koeppel, who have been sus and somewhat incompetent, can pull a rabbit out of their ass, though I'm trying not to get my hopes up because of my recent history with them, while corporate has gone from being my potential savior to utter asshole conjobs.
Conclusion: Don't buy a Hyundai, especially not used.