Stuff
Today was eventful.
A chunk of filling in one of the teeth filled in January came out while I was brushing my teeth, leaving a deep hole with sharp edges. I had to get that filled. I think it was a matter of the filling material being faulty because the piece that came out was so smooth.
I got a letter from Enterprise Rental Car that although that parking ticket said I had 30 days to decide what to do, the city of New York notified them of the ticket several days ago so since they own the rental they paid the ticket... and assessed an $18 admin fee for doing so. So $45 ticket + $18 admin fee would be charged to my credit card within 15 days of the letter.
Me: "I disputed that ticket 2/28, which is well within the 30 days! Why didn't you call me?"
Customer Service: "We don't call anyone."
Me: "I had no idea this would happen!"
Customer Service, contemptuously: "It's in the contract (which is two pages of tiny print that you look at in front of an impatient person trying to give you your car already)."
Apparently the contract lets them charge my card like this. If I win the dispute, whenever that'll occur, my credit card will be credited. Any interest incurred is my problem, of course.
First Customer Service person sucked. But when I called back to ask what happens if I lose the claim--does their payment hold true or do I write a check myself?--the second Customer Service person was far kinder when I said I didn't already handle the ticket because my dad was in the hospital ICU for the last month for a ruptured colon, and the streetcleaning sign thang happened while I was parking around there. He waived the admin fee! That's a bit less rage-inducing.
The sad thing is that I tried to dispute the ticket by internet the day I got it, but New York City doesn't have that ready on the internet until a week after you get the ticket. Because they suck.
Wtf are they doing contacting the rental car company without a heads-up to me well before the 30 days mentioned on the ticket? Enterprise is the owner of the car, but give the driver an opportunity to deal with the ticket first. It says 30 days on the ticket. Give me thirty days, especially if the rental company dealing with it first results in an "admin fee" of $18-25. The letter from Enterprise is dated 2/27, which means they contacted Enterprise well in advance of 30 days.
Enterprise gives you a ton of information when you get your car, including stuff about insurance and what happens if you get in an accident or pulled over by the police (for instance, your receipt is actually your registration for the car too). They never say a thing about parking or traffic violations. You might think they've thoroughly informed you due to the volume of information, but apparently you'd be wrong.
Dad is off the machines, untrached, out of the hospital, and now in a rehab clinic/rest home for physical therapy and hopefully some sleep. To give you an idea of how constricted Dad's life became, he's thrilled to get a window in his room. He was thrilled to get to see out the back windows of the ambulance taking us there to look at traffic on the Long Island Expressway. He's been in the basement the whole time he's been conscious in the hospital. During renovations, the SICU was moved to an area in the basement. He had no windows. His "room" was more like a cubbyhole.
No wonder he had no idea on his own what day it was. Or if it was day. During his intake assessment at the rehab center, they asked him the date. He knew only because I mentioned it offhandedly in the foyer. The date question is a test for dementia! I don't know what they would have done if he'd failed, even though we did mention that he was in a little room underground for the last month. We worry. We've faced some really idiotic medical things on and off the last few weeks.
A chunk of filling in one of the teeth filled in January came out while I was brushing my teeth, leaving a deep hole with sharp edges. I had to get that filled. I think it was a matter of the filling material being faulty because the piece that came out was so smooth.
I got a letter from Enterprise Rental Car that although that parking ticket said I had 30 days to decide what to do, the city of New York notified them of the ticket several days ago so since they own the rental they paid the ticket... and assessed an $18 admin fee for doing so. So $45 ticket + $18 admin fee would be charged to my credit card within 15 days of the letter.
Me: "I disputed that ticket 2/28, which is well within the 30 days! Why didn't you call me?"
Customer Service: "We don't call anyone."
Me: "I had no idea this would happen!"
Customer Service, contemptuously: "It's in the contract (which is two pages of tiny print that you look at in front of an impatient person trying to give you your car already)."
Apparently the contract lets them charge my card like this. If I win the dispute, whenever that'll occur, my credit card will be credited. Any interest incurred is my problem, of course.
First Customer Service person sucked. But when I called back to ask what happens if I lose the claim--does their payment hold true or do I write a check myself?--the second Customer Service person was far kinder when I said I didn't already handle the ticket because my dad was in the hospital ICU for the last month for a ruptured colon, and the streetcleaning sign thang happened while I was parking around there. He waived the admin fee! That's a bit less rage-inducing.
The sad thing is that I tried to dispute the ticket by internet the day I got it, but New York City doesn't have that ready on the internet until a week after you get the ticket. Because they suck.
Wtf are they doing contacting the rental car company without a heads-up to me well before the 30 days mentioned on the ticket? Enterprise is the owner of the car, but give the driver an opportunity to deal with the ticket first. It says 30 days on the ticket. Give me thirty days, especially if the rental company dealing with it first results in an "admin fee" of $18-25. The letter from Enterprise is dated 2/27, which means they contacted Enterprise well in advance of 30 days.
Enterprise gives you a ton of information when you get your car, including stuff about insurance and what happens if you get in an accident or pulled over by the police (for instance, your receipt is actually your registration for the car too). They never say a thing about parking or traffic violations. You might think they've thoroughly informed you due to the volume of information, but apparently you'd be wrong.
Dad is off the machines, untrached, out of the hospital, and now in a rehab clinic/rest home for physical therapy and hopefully some sleep. To give you an idea of how constricted Dad's life became, he's thrilled to get a window in his room. He was thrilled to get to see out the back windows of the ambulance taking us there to look at traffic on the Long Island Expressway. He's been in the basement the whole time he's been conscious in the hospital. During renovations, the SICU was moved to an area in the basement. He had no windows. His "room" was more like a cubbyhole.
No wonder he had no idea on his own what day it was. Or if it was day. During his intake assessment at the rehab center, they asked him the date. He knew only because I mentioned it offhandedly in the foyer. The date question is a test for dementia! I don't know what they would have done if he'd failed, even though we did mention that he was in a little room underground for the last month. We worry. We've faced some really idiotic medical things on and off the last few weeks.