Custom Customers. ;o)
Here's a story once again featuring a Cranky Customer, my manager April Speed, and of course me.
CC: Can I use the coupon on these shoes?
Me: Um, I don't think so. Those are doorbusters and the coupon excludes doorbusters.
CC: Well... a man just bought these same shoes and said he got the coupon
Me: Eh.. I'll check it at the register but I'm pretty sure it doesn't work.
*checks at register*
Me: No ma'am, it doesn't work.
CC: the man just bought these shoes, he said you need to push the coupon button...
Me: Ma'am, the coupon doesn't work, maybe he bought a different sty....
CC: No! He bought this style..
*customer then turns to a different associate and says*
CC: Go get your manager
Me: Ma'am, I see my manager right now, so I'll go get her.
*manager April walks over, asks what the problem is.. checks the shoes at the register with coupon*
AS: Ma'am, these shoes are excluded from the coupon
*customer continues to tell story about "the man" who the coupon worked on*
AS: It clearly states "excludes doorbusters"
CC: He told me you would say that... he said everything you're saying right now.. YOU need to override it, he said you have to override it
*at this point, I couldn't help but start laughing*
AS: Ma'am, I assure that NO ONE got to use this coupon over here, do you still want to buy the items?
CC: yeah
*April starts to walk away*
CC: What's HER name?
Me: April Speed...
*April angered by the customer asking me her name.. walks back over..*
AS: Excuse me?
CC: What is your name??
AS: April Speed and my manager's name is Mark Wayne..
CC: Honey.. I can find all that other information out on my own..
AS: Well... you have a merry Christmas...
CC: Well, you too, sweetheart
AS: I am NOT your sweetheart
CC: I know that's right
Me: Would you like your receipt in the box?
Ahhh, my favorite part is "he told me you would say that" - i love it. Oh yes.. we have a BIG conspiracy going on and the man is the only one in on it.
I bet the man didn't tell you we'd say this "%$^#&*($", did he?
CC: Can I use the coupon on these shoes?
Me: Um, I don't think so. Those are doorbusters and the coupon excludes doorbusters.
CC: Well... a man just bought these same shoes and said he got the coupon
Me: Eh.. I'll check it at the register but I'm pretty sure it doesn't work.
*checks at register*
Me: No ma'am, it doesn't work.
CC: the man just bought these shoes, he said you need to push the coupon button...
Me: Ma'am, the coupon doesn't work, maybe he bought a different sty....
CC: No! He bought this style..
*customer then turns to a different associate and says*
CC: Go get your manager
Me: Ma'am, I see my manager right now, so I'll go get her.
*manager April walks over, asks what the problem is.. checks the shoes at the register with coupon*
AS: Ma'am, these shoes are excluded from the coupon
*customer continues to tell story about "the man" who the coupon worked on*
AS: It clearly states "excludes doorbusters"
CC: He told me you would say that... he said everything you're saying right now.. YOU need to override it, he said you have to override it
*at this point, I couldn't help but start laughing*
AS: Ma'am, I assure that NO ONE got to use this coupon over here, do you still want to buy the items?
CC: yeah
*April starts to walk away*
CC: What's HER name?
Me: April Speed...
*April angered by the customer asking me her name.. walks back over..*
AS: Excuse me?
CC: What is your name??
AS: April Speed and my manager's name is Mark Wayne..
CC: Honey.. I can find all that other information out on my own..
AS: Well... you have a merry Christmas...
CC: Well, you too, sweetheart
AS: I am NOT your sweetheart
CC: I know that's right
Me: Would you like your receipt in the box?
Ahhh, my favorite part is "he told me you would say that" - i love it. Oh yes.. we have a BIG conspiracy going on and the man is the only one in on it.
I bet the man didn't tell you we'd say this "%$^#&*($", did he?