Tech Support Cheat Sheet
Take a peek.
http://xkcd.com/627/
It's so true. Don't be so scared of them. One comment on Digg.com RE: this comic:
I don't know if its from growing up during WWII or what - but old people seriously think they are going to destroy a small island if they select the wrong menu button.
And another:
Everyone I have to help is just so afraid of experimenting and playing with the buttons. I didn't go to school for this shit, I learned it by not being afraid to break it by clicking the right mouse button.