This is ridiculous!!
I just found out my re-fi will not close until April 30th. WTF?! I was originally promised Feb 27th, informed on the 24th that the loan to value ratio was off by a fraction - $112 to be precise. Finally told me in March that I should pay down the principal - which took lots of screwing around with my current lender, then told the re-fi would not go through at the end of the month because they didn't get the paperwork soon enough. I called this morning to see what was going on and found out that my latest payoff hadn't even been entered, I have been reassigned a new rep, and the loan will close April 30th. This after repeatedly teling the old rep I didn't want to make a payment for April with the current lender and being reassured that I wouldn't have to.
I've filed a complaint with customer service - we'll see what happens. I feel I'm owed something more than a "I'm sorry."
I've filed a complaint with customer service - we'll see what happens. I feel I'm owed something more than a "I'm sorry."