(no subject)
These happened just today.
Me
Non-english-speaking Lady
NL: I'd like two different papers for these books.
Me: You mean receipts?
NL: Yes.
I start ringing her up
NL: No! I want papers! I'm not buying! I want papers with the names and authors of these books.
Me: You mean a print-out?
NL: Yes!
Me: The Customer Service desk is right over there, they can help you.
I only say this because there is a line forming and only one other cashier behind the cashwrap.
NL: If you would be so kind to do this for me, if you would be so kind...
Me: Alright..
I get the first printout fine, and then the paper in the printer runs out and I don't have any idea of how to replace it.
Me: Ma'am, the printer has run out of paper. If you want the second one, the customer service desk would be more than willing to help you out...
NL: Same upstairs! Printer paper..They told me to come downstairs, desk too far..
Me: Ma'am, there is nothing I can do about this right now.
The line is getting even longer.
NL: Okay, let me purchase these.
She never told me she had purchases. I ring her up and she wanders off, complaining to her husband about printer paper. All in all, it takes 10 minutes to get this lady out of the register space, and by this time there is a line much too long for two cashiers, and Paula, one of our managers has to come down...
This one was right before I was leaving. Barnes and Noble has an educator's discount card, which only works on certain items in the store.
Me
Teacher from Hell
Paula
Me: Hello, did you find everything you were looking for?
TfH: Yes, and I'd like to have these as separate transactions.
She shows me a book with her educator's discount card on it, and two other items with her member card on them. She does mention she's in a hurry when someone comes by to put paper into the printer (yes, from when I dealt with the other lady and I complain to him. But that's not the problem.
Me: Alright. *Rings up the first book and puts the discount through* That will be $xx.xx.
TfH: But it's $xx.xx! The discount didn't go through! I want my discount!
Me: The teacher's discount did go through ma'am, but it didn't take anything off.
TfH: I want my discount!
Me: Paula? The discount card didn't take anything off of this.
P: Ma'am, New York makes a list of everything in the store that the card can be used. It is not in our control what goes on the list and what doesn't.
TfH: So someone decides because I'm a teacher -
P: Ma'am, we don't have any control over these things -
Teacher from Hell then proceeds to read the back of the card to us - something we know of...
P: Yes, I know ma'am, but we did not make the list of discounted items.
TfH: I -
P: But we are willing to give you the discount that is going on this weekend on your item to make up for it.
The woman gets her discount and glares at me the rest of the transactions as though we should have a magic "include this always" button..>.< Yes! And magical fairies are going to fly out of my butt.
Me
Non-english-speaking Lady
NL: I'd like two different papers for these books.
Me: You mean receipts?
NL: Yes.
I start ringing her up
NL: No! I want papers! I'm not buying! I want papers with the names and authors of these books.
Me: You mean a print-out?
NL: Yes!
Me: The Customer Service desk is right over there, they can help you.
I only say this because there is a line forming and only one other cashier behind the cashwrap.
NL: If you would be so kind to do this for me, if you would be so kind...
Me: Alright..
I get the first printout fine, and then the paper in the printer runs out and I don't have any idea of how to replace it.
Me: Ma'am, the printer has run out of paper. If you want the second one, the customer service desk would be more than willing to help you out...
NL: Same upstairs! Printer paper..They told me to come downstairs, desk too far..
Me: Ma'am, there is nothing I can do about this right now.
The line is getting even longer.
NL: Okay, let me purchase these.
She never told me she had purchases. I ring her up and she wanders off, complaining to her husband about printer paper. All in all, it takes 10 minutes to get this lady out of the register space, and by this time there is a line much too long for two cashiers, and Paula, one of our managers has to come down...
This one was right before I was leaving. Barnes and Noble has an educator's discount card, which only works on certain items in the store.
Me
Teacher from Hell
Paula
Me: Hello, did you find everything you were looking for?
TfH: Yes, and I'd like to have these as separate transactions.
She shows me a book with her educator's discount card on it, and two other items with her member card on them. She does mention she's in a hurry when someone comes by to put paper into the printer (yes, from when I dealt with the other lady and I complain to him. But that's not the problem.
Me: Alright. *Rings up the first book and puts the discount through* That will be $xx.xx.
TfH: But it's $xx.xx! The discount didn't go through! I want my discount!
Me: The teacher's discount did go through ma'am, but it didn't take anything off.
TfH: I want my discount!
Me: Paula? The discount card didn't take anything off of this.
P: Ma'am, New York makes a list of everything in the store that the card can be used. It is not in our control what goes on the list and what doesn't.
TfH: So someone decides because I'm a teacher -
P: Ma'am, we don't have any control over these things -
Teacher from Hell then proceeds to read the back of the card to us - something we know of...
P: Yes, I know ma'am, but we did not make the list of discounted items.
TfH: I -
P: But we are willing to give you the discount that is going on this weekend on your item to make up for it.
The woman gets her discount and glares at me the rest of the transactions as though we should have a magic "include this always" button..>.< Yes! And magical fairies are going to fly out of my butt.