"You have to learn the rules of the game.And then you have to play better than anyone else"-Einstein
I wish I could stop sounding so mocking to customers whenever I get asked off questions... I mean I very desperately hope I DON'T sound sarcastic, but I worry. Since in my mind I might be muttering "..........".
"Do you have manga 'Yamada'?"
---"um, is there a subtitle? 'Yamada' is basically 'Smith' in Japanese"
→She was asking about "Yamada-kun and the Seven Witches". How's she to know that's a name and not just a title?
Where are your calendars?"
---"yeah! If you look a little but to your left, that's what we have left"
(*customer turns all the way around) "Where?"
---(*points) "er, if you look down from there about a 30% angle you'll see em"
(*customer turns left) "Where?"
---"ah here" (*walks up right in front and points)
→I'm my mind I'm thinking "Just LOOK AROUND, okay?"
"Where is your help desk?"
---"If you look straight inside from the entrance you'll see it"
(*our store's inside a larger market place)
(*customer turns to our store entrance "Where?"
---"ah, yeah, if you go to our market building entrance and look forward"
"I thought that's just a gas stand?"
---"...n,no, you look INWARDS from the entrance"
"That's a supermarket"
---"...........if you walk STRAIGHT in from the entrance and walk STRAIGHT you'll see it IN FRONT of you"
→I'm my mind I'm thinking "Are you serious???"
"Do you have mAnJA?" (←very common question during Christmas season)
---".........about 1/3 of our store's manga, is there a kind of series you're looking for?"
→If you don't know what MAnjGA (manga) is of course you wouldn't know it any different from a pack-of-credit-cards.
Most common one is, our credit card machine requires you press "Yes" before swiping. 90% of customers don't read the display it and swipe then put away their card right away. When that happens--
---(*presses button from behind the counter) "Can you swipe again?"
→In my mind I'm thinking "Just READ what it says....?".
Before, I used to say "Can you press Yes before you swipe?" but got tired of it and just do it myself.
At least adding "Sorry, our device is so tedious" just to be polite.
I will admit in these instances I am a-bit annoyed, but retail means patience with customers.
Really, I apparently show my emotions easily, I REALLY hope I'm doing so at these times (=_=;)
"Do you have manga 'Yamada'?"
---"um, is there a subtitle? 'Yamada' is basically 'Smith' in Japanese"
→She was asking about "Yamada-kun and the Seven Witches". How's she to know that's a name and not just a title?
Where are your calendars?"
---"yeah! If you look a little but to your left, that's what we have left"
(*customer turns all the way around) "Where?"
---(*points) "er, if you look down from there about a 30% angle you'll see em"
(*customer turns left) "Where?"
---"ah here" (*walks up right in front and points)
→I'm my mind I'm thinking "Just LOOK AROUND, okay?"
"Where is your help desk?"
---"If you look straight inside from the entrance you'll see it"
(*our store's inside a larger market place)
(*customer turns to our store entrance "Where?"
---"ah, yeah, if you go to our market building entrance and look forward"
"I thought that's just a gas stand?"
---"...n,no, you look INWARDS from the entrance"
"That's a supermarket"
---"...........if you walk STRAIGHT in from the entrance and walk STRAIGHT you'll see it IN FRONT of you"
→I'm my mind I'm thinking "Are you serious???"
"Do you have mAnJA?" (←very common question during Christmas season)
---".........about 1/3 of our store's manga, is there a kind of series you're looking for?"
→If you don't know what MAnjGA (manga) is of course you wouldn't know it any different from a pack-of-credit-cards.
Most common one is, our credit card machine requires you press "Yes" before swiping. 90% of customers don't read the display it and swipe then put away their card right away. When that happens--
---(*presses button from behind the counter) "Can you swipe again?"
→In my mind I'm thinking "Just READ what it says....?".
Before, I used to say "Can you press Yes before you swipe?" but got tired of it and just do it myself.
At least adding "Sorry, our device is so tedious" just to be polite.
I will admit in these instances I am a-bit annoyed, but retail means patience with customers.
Really, I apparently show my emotions easily, I REALLY hope I'm doing so at these times (=_=;)
