public service acculturation
I attended a 'change management' or 'managing change' workshop today. apparently my workplace thought it worthwhile to shut down the office and cease providing a service to the public in order to educate its workers about this subject. They hired a facilitator from outside, a sharply dessed lady who quoted the 7 habits of highly effective people and presented a mash up of psychological theory and departmental rhetoric.//\\ apparently organisational change begins from within via the reform of individual worker's beliefs.
she stood in front of the whiteboard and illustrated her main point about 'waves of organisational change' with a graph - basically a big U. You start on one side (ignorantly hopeful, then informed and pessimistic. the organisational change itself is always positive, it seems). the bottom of the U is a period of enuii or chaos, which is 'normal'. then you progress up the other side (to 'determined to make sense of the new environment' and then 'competent with new skills'). some people though stay at the bottom of the U for too long. she drew a sad little line drifting away from the bottom of the U_ and said that this was 'drifting into depression' and 'abnormal'.
Not too surprisingly, there wasn't a whole lot of talk about what's actually strange about the office or could be practically improved, amongst all the heuristics.
mm. you know sometimes i just wanna cut ties and erase all these tracks
she stood in front of the whiteboard and illustrated her main point about 'waves of organisational change' with a graph - basically a big U. You start on one side (ignorantly hopeful, then informed and pessimistic. the organisational change itself is always positive, it seems). the bottom of the U is a period of enuii or chaos, which is 'normal'. then you progress up the other side (to 'determined to make sense of the new environment' and then 'competent with new skills'). some people though stay at the bottom of the U for too long. she drew a sad little line drifting away from the bottom of the U_ and said that this was 'drifting into depression' and 'abnormal'.
Not too surprisingly, there wasn't a whole lot of talk about what's actually strange about the office or could be practically improved, amongst all the heuristics.
mm. you know sometimes i just wanna cut ties and erase all these tracks