How to handle sales critters
Hey, support techs! Tired of lying sales jerks who promise the Moon to customers, knowing that there are no consequences and that you'll be the one to catch Hell when the impossible promises can't be kept? I have a potential solution to that.
If a sales critter puts into a contract something that is outside of the normal correct parameters for the supported product, and if you as support personnel manage to deliver on the impossible, you receive the commission for the sale. It comes right out of the responsible sales party's pocket.
I guarantee you, Sales would keep themselves educated and coordinate potential odd contract enhancements if this was the case.
If a sales critter puts into a contract something that is outside of the normal correct parameters for the supported product, and if you as support personnel manage to deliver on the impossible, you receive the commission for the sale. It comes right out of the responsible sales party's pocket.
I guarantee you, Sales would keep themselves educated and coordinate potential odd contract enhancements if this was the case.