Oh, DHL....
Dear Joanne --
You are 'pleased to advise' me? Well, I am 'pleased to advise' you that I was in fact available and in the flat at the times and dates mentioned in the tracking list, and that your agent failed to deliver. I am also 'pleased to advise' you that I am not an idiot, and can in fact read a tracking report.
I am further 'pleased to advise' you that because of the lag in reply from yourselves -- I emailed you on 7 January and you managed to respond only five days later -- I did already in fact call customer service and rearrange the delivery, which I am 'pleased to advise' you was carried out to my neighbour -- I am unfortunately not in the position of waiting at home all day every day for deliveries -- today.
Further, I am 'pleased to advise' you that we shall not have to carry on a similar discussion in the future if it is under my control. Your customer service is obviously worse than the Royal Mail and your delivery time -- this shipment has now taken 14 days -- can be bested by second-class.
Kind regards,
TT Mooney
> Thank you for your email.
>
>
>
> We are pleased to advise you that we attempted to deliver on 04/01/11,
> 05/01/11 & 06/01/11
>
> , unfortunately no one was available to accept the parcel.
>
>
>
> Please contact Customer Service on telephone number 0844-248-0555 to
> re-arrange a suitable day for delivery.
>
>
>
> Thank you for contacting DHL and assuring you of our close co-operation at
> all times.
>
>
>
> Kind regards,
>
> Joanne
>
> Customer Care Team
>
>
>
>
> DHL Domestic Customer Care Team
>
> Parcelpoint Limited
> Omega House
> 1 Peel Cross Road
> Salford
> M5 4SE
> United Kingdom
> Tel: 0844 248 0555
> www.dhldomestic.co.uk
>
> ________________________________
>
> From: WFCLM.LIVE@dhl.com [mailto:WFCLM.LIVE@dhl.com]
> Sent: Fri 07/01/11 22:31
> To: Signline Signline (DHL Domestic GB)
> Subject: DHL Express Web Tracking Feedback
>
>
>
> On Friday January 7 2011, at 22:29
> The following information was submitted:
> Host: 165.72.0.254
> Name = TT Mooney
> email = ttmooney@dilettantism.com
> Telephone Number = 07908631440
> Contract Number =
> Despatch Date = 31/12/2010
> Collection Address =
> Comments = This was supposedly shipped on 31 December, but I have not had
> a delivery as of yet. I was in tonight when the tracking information says
> delivery was attempted at 1950 tonight, and I do not think that anyone
> attempted delivery.
>
> Please update me ASAP.
>
> Kind regards,
>
> Mr T T Mooney
>
>
>
> Important Email Information: This email is sent for and on behalf of
> Parcelpoint Limited, registered in England, registered number 06763295,
> Registered Office, First Floor Skyways House, Speke Road, Speke,
> Liverpool, Merseyside L70 1AB
>
> Confidentiality: This email and its attachments are intended for the above
> named recipients only and are confidential. If they have come to you in
> error please take no action based on them, nor copy or show them to
> anyone; please reply to this email and highlight the error and delete the
> message from your system. Thank you. Should you communicate with anyone at
> Parcelpoint Limited by email, you consent to Parcelpoint Limited
> potentially monitoring such materials.
>
> Security Warning: Please note that this email has been created in the
> knowledge that Internet email is not a 100% secure communications medium.
> We advise that you observe this lack of security when emailing.
>
> Viruses: Although we have taken steps to ensure that this email and
> attachments are free from any virus, we advise that in keeping with good
> practice the recipient should ensure that they are actually virus free.
> Copyright and all intellectual property rights in this email and any
> attachments created by or on behalf of us remains with us.
>
You are 'pleased to advise' me? Well, I am 'pleased to advise' you that I was in fact available and in the flat at the times and dates mentioned in the tracking list, and that your agent failed to deliver. I am also 'pleased to advise' you that I am not an idiot, and can in fact read a tracking report.
I am further 'pleased to advise' you that because of the lag in reply from yourselves -- I emailed you on 7 January and you managed to respond only five days later -- I did already in fact call customer service and rearrange the delivery, which I am 'pleased to advise' you was carried out to my neighbour -- I am unfortunately not in the position of waiting at home all day every day for deliveries -- today.
Further, I am 'pleased to advise' you that we shall not have to carry on a similar discussion in the future if it is under my control. Your customer service is obviously worse than the Royal Mail and your delivery time -- this shipment has now taken 14 days -- can be bested by second-class.
Kind regards,
TT Mooney
> Thank you for your email.
>
>
>
> We are pleased to advise you that we attempted to deliver on 04/01/11,
> 05/01/11 & 06/01/11
>
> , unfortunately no one was available to accept the parcel.
>
>
>
> Please contact Customer Service on telephone number 0844-248-0555 to
> re-arrange a suitable day for delivery.
>
>
>
> Thank you for contacting DHL and assuring you of our close co-operation at
> all times.
>
>
>
> Kind regards,
>
> Joanne
>
> Customer Care Team
>
>
>
>
> DHL Domestic Customer Care Team
>
> Parcelpoint Limited
> Omega House
> 1 Peel Cross Road
> Salford
> M5 4SE
> United Kingdom
> Tel: 0844 248 0555
> www.dhldomestic.co.uk
>
> ________________________________
>
> From: WFCLM.LIVE@dhl.com [mailto:WFCLM.LIVE@dhl.com]
> Sent: Fri 07/01/11 22:31
> To: Signline Signline (DHL Domestic GB)
> Subject: DHL Express Web Tracking Feedback
>
>
>
> On Friday January 7 2011, at 22:29
> The following information was submitted:
> Host: 165.72.0.254
> Name = TT Mooney
> email = ttmooney@dilettantism.com
> Telephone Number = 07908631440
> Contract Number =
> Despatch Date = 31/12/2010
> Collection Address =
> Comments = This was supposedly shipped on 31 December, but I have not had
> a delivery as of yet. I was in tonight when the tracking information says
> delivery was attempted at 1950 tonight, and I do not think that anyone
> attempted delivery.
>
> Please update me ASAP.
>
> Kind regards,
>
> Mr T T Mooney
>
>
>
> Important Email Information: This email is sent for and on behalf of
> Parcelpoint Limited, registered in England, registered number 06763295,
> Registered Office, First Floor Skyways House, Speke Road, Speke,
> Liverpool, Merseyside L70 1AB
>
> Confidentiality: This email and its attachments are intended for the above
> named recipients only and are confidential. If they have come to you in
> error please take no action based on them, nor copy or show them to
> anyone; please reply to this email and highlight the error and delete the
> message from your system. Thank you. Should you communicate with anyone at
> Parcelpoint Limited by email, you consent to Parcelpoint Limited
> potentially monitoring such materials.
>
> Security Warning: Please note that this email has been created in the
> knowledge that Internet email is not a 100% secure communications medium.
> We advise that you observe this lack of security when emailing.
>
> Viruses: Although we have taken steps to ensure that this email and
> attachments are free from any virus, we advise that in keeping with good
> practice the recipient should ensure that they are actually virus free.
> Copyright and all intellectual property rights in this email and any
> attachments created by or on behalf of us remains with us.
>