Do not look to hope. It has abandoned these lands.
Day 6 of life without cable or internet.
Dutifully, I waited out The. Very. Last. 24. Hours. Of course, that meant that waiting put me conveniently at the last second of business hours for today. I had a confirmation number for whatever it was they were supposed to do, to track what was going on with my account. By the time I got through the telephone tree, I just demanded the service rep put me through to a supervisor. Enough was enough.
The supervisor's revelations--that things were sent to the wrong place, or not picked up by the right people, honestly I cannot even follow the trail of excuses this far along the process--and his promised solution--he'll call me back tomorrow!--are hardly surprising to say the least. It seems that somewhere in seven-eight phonecalls since Thursday, there have been at least two major fuck-ups in terms of relaying salient information to the right parties that might, in turn, make any sort of recommendation about what to do to fix our problem.
Which means that because of gross incompetence, our cable-less existence has been prolonged at least twice as long as it needed to be. We're also coming up upon mid-week. If the absolute nonsense of this weekend is any indication, there's no way to get anything done from 5 pm Friday until 9 am Monday. Which means the clock is ticking to get this resolved before we're looking at two weeks with no service.
Regardless, I'm asking for two weeks' compensation on our bill. (Unless this shit persists for an actual two weeks, and then I'm asking for three.) Because this was a one-two-maybe three-day issue that they have turned into a week-long clusterfuck of nothing being done and me being reduced to tears of frustration when all I hear from the people I pay to give me stuff "Don't call us, we'll call you."
Currently, I have the supervisor's number and a promise to call me when he gets in tomorrow. At 2:30 pm. But if for some reason he goes "Oopsie!" just like every other fucking person I've talked to at Time Warner (and all the people they have talked to), I have his extension and he said to call if I hadn't heard from him by 3:30 pm.
So, in a week, I will have gotten to the point where I get the same person on the phone if I call back. That's my progress. Now do you see why I'm near unto screaming and crying?
(As if that weren't enough, my laptop power supply has decided to quit on me every time I move it from one outlet to another. I managed to get Dell to send me another--after 40 minutes of telling them I will not purchase another battery just to make them feel better--but until then, I'm afraid to move it.)
Dutifully, I waited out The. Very. Last. 24. Hours. Of course, that meant that waiting put me conveniently at the last second of business hours for today. I had a confirmation number for whatever it was they were supposed to do, to track what was going on with my account. By the time I got through the telephone tree, I just demanded the service rep put me through to a supervisor. Enough was enough.
The supervisor's revelations--that things were sent to the wrong place, or not picked up by the right people, honestly I cannot even follow the trail of excuses this far along the process--and his promised solution--he'll call me back tomorrow!--are hardly surprising to say the least. It seems that somewhere in seven-eight phonecalls since Thursday, there have been at least two major fuck-ups in terms of relaying salient information to the right parties that might, in turn, make any sort of recommendation about what to do to fix our problem.
Which means that because of gross incompetence, our cable-less existence has been prolonged at least twice as long as it needed to be. We're also coming up upon mid-week. If the absolute nonsense of this weekend is any indication, there's no way to get anything done from 5 pm Friday until 9 am Monday. Which means the clock is ticking to get this resolved before we're looking at two weeks with no service.
Regardless, I'm asking for two weeks' compensation on our bill. (Unless this shit persists for an actual two weeks, and then I'm asking for three.) Because this was a one-two-maybe three-day issue that they have turned into a week-long clusterfuck of nothing being done and me being reduced to tears of frustration when all I hear from the people I pay to give me stuff "Don't call us, we'll call you."
Currently, I have the supervisor's number and a promise to call me when he gets in tomorrow. At 2:30 pm. But if for some reason he goes "Oopsie!" just like every other fucking person I've talked to at Time Warner (and all the people they have talked to), I have his extension and he said to call if I hadn't heard from him by 3:30 pm.
So, in a week, I will have gotten to the point where I get the same person on the phone if I call back. That's my progress. Now do you see why I'm near unto screaming and crying?
(As if that weren't enough, my laptop power supply has decided to quit on me every time I move it from one outlet to another. I managed to get Dell to send me another--after 40 minutes of telling them I will not purchase another battery just to make them feel better--but until then, I'm afraid to move it.)