Dell support?
Trying to order new keys that have Korean labels from Dell is an exercise in frustration. I ended up finding stickers in a computer store in Seoul. They sent me the following transcript of the chat session.
________________________ The session has been accepted.
{Adarsh 10:26:48 AM} Thank you for contacting Dell Consumer Hardware Warranty Support Chat . My name is Adarsh. I have noted your question and am reviewing it. Meanwhile, may I have the name and telephone number registered with us? {Nicholas 10:26:56 AM} Can you send Korean keys for my laptop or give me a non-1-800# for the spare parts dept? {Nicholas 10:27:58 AM} ***provided requested information*** {Adarsh 10:29:29 AM} Thank you for all the information. {Adarsh 10:29:30 AM} You can contact the spares part department on 800-624-9896. {Nicholas 10:29:49 AM} I can't call them from Korea {Nicholas 10:30:16 AM} I need a NON 1(800) NUMBER {Nicholas 10:30:31 AM} sorry, accidentally hit caps lock {Adarsh 10:31:26 AM} Nicholas you can contact the Korean sales department on 0808-505050 . {Adarsh 10:31:27 AM} That is ok. {Adarsh 10:32:27 AM} Is there anything else I can help you with your system today ? {Nicholas 10:32:46 AM} I tried that, but I got some automated message I couldn't understand, my Korean is not very good. {Adarsh 10:34:36 AM} I an sorry Nicholas that is the only number to reach the Korean support. {Adarsh 10:34:37 AM} You can try to get some help with the local person who can help you with the automated message. {Adarsh 10:37:06 AM} Is there anything else I can help you with your system today ? {Adarsh 10:39:52 AM} Thank you for visiting Dell Consumer Hardware Warranty Support online chat and allowing me the opportunity to assist you. I have included your case # ********* to reference our interaction today. Please keep this on file; it will assist you when contacting Dell Inc in the future. Also, feel free to visit us again at http://support.dell.com/ ________________________
summed up,
Me: Can I have a non 800 number?
Dell: Here is our 800 number.
Me: I can't use that in Korea.
Dell: Here is the Korean number.
Me: I don't understand the automated system.
Dell: Not my problem, find someone else to help you.
Thanks for nothing.
________________________ The session has been accepted.
{Adarsh 10:26:48 AM} Thank you for contacting Dell Consumer Hardware Warranty Support Chat . My name is Adarsh. I have noted your question and am reviewing it. Meanwhile, may I have the name and telephone number registered with us? {Nicholas 10:26:56 AM} Can you send Korean keys for my laptop or give me a non-1-800# for the spare parts dept? {Nicholas 10:27:58 AM} ***provided requested information*** {Adarsh 10:29:29 AM} Thank you for all the information. {Adarsh 10:29:30 AM} You can contact the spares part department on 800-624-9896. {Nicholas 10:29:49 AM} I can't call them from Korea {Nicholas 10:30:16 AM} I need a NON 1(800) NUMBER {Nicholas 10:30:31 AM} sorry, accidentally hit caps lock {Adarsh 10:31:26 AM} Nicholas you can contact the Korean sales department on 0808-505050 . {Adarsh 10:31:27 AM} That is ok. {Adarsh 10:32:27 AM} Is there anything else I can help you with your system today ? {Nicholas 10:32:46 AM} I tried that, but I got some automated message I couldn't understand, my Korean is not very good. {Adarsh 10:34:36 AM} I an sorry Nicholas that is the only number to reach the Korean support. {Adarsh 10:34:37 AM} You can try to get some help with the local person who can help you with the automated message. {Adarsh 10:37:06 AM} Is there anything else I can help you with your system today ? {Adarsh 10:39:52 AM} Thank you for visiting Dell Consumer Hardware Warranty Support online chat and allowing me the opportunity to assist you. I have included your case # ********* to reference our interaction today. Please keep this on file; it will assist you when contacting Dell Inc in the future. Also, feel free to visit us again at http://support.dell.com/ ________________________
summed up,
Me: Can I have a non 800 number?
Dell: Here is our 800 number.
Me: I can't use that in Korea.
Dell: Here is the Korean number.
Me: I don't understand the automated system.
Dell: Not my problem, find someone else to help you.
Thanks for nothing.