ONLINE SHOPPERS! Help me :)
I need to get this survey done by as many people as possible.
Help me if you can
And best is, copy this and just delete the rest
THANKS IN ADVANCE
Which age group do you belong to ?
- 15 to 19
- 20 to 24
- 25 to 30
- 31 to 39
- 40 to 50
- 50 & above
Reasons for online shopping:
(You can choose more than one option)
-Convenience
-Good deal (Price)
-Good service
-Secured
-No time for traditional shopping
-Products are not available locally
What would substantially improve your online shopping experiences ?
(You can choose more than one option)
-Improved security
-Reduce shipping time
-Refund policy
-Privacy policy
-Discounts
-Better supports
-Concise items’ descriptions
Importance of Quality Factors in E-commerce Websites
Please rate 1(not important) to 3(important)
1 / 2 / 3 -First impression of the website is professional.
1 / 2 / 3 -General corporation information such as company's address, contact, etc is stated.
1 / 2 / 3 -Announcements such as What's news, new products, promotion, etc are displayed.
1 / 2 / 3 -Customers' reports such as user review, testimony, etc are displayed.
1 / 2 / 3 -Product information is accurate
1 / 2 / 3 -Product pricing is stated including discount/shipping etc..
1 / 2 / 3 -Content is up-to-date (last update is displayed).
1 / 2 / 3 -Terms and conditions of sales, Shipping and return policy are stated.
1 / 2 / 3 -Instructions on how to order and purchase is stated.
1 / 2 / 3 -Acknowledgement of order is sent to customer immediately.
1 / 2 / 3 -Payment options are offered.
1 / 2 / 3 -Required stock information is available.
1 / 2 / 3 -Products can be browsed without any customer registration.
1 / 2 / 3 -Scrolling through pages and text is kept to a minimum.
1 / 2 / 3 -Information is found with a minimum of clicks.
1 / 2 / 3 -It is easy to find the website from popular search engine.
1 / 2 / 3 -Web pages generation speed is reasonable.
1 / 2 / 3 -Tools such as face-to-face virtual interaction, live chat, and/ msn, are available to assist customer.
In your opinion, what make a good e-commerce website?
and, have you hear these sites before
hervelvetvase
tracyeinny
vivianlly
twistandkiss