This one's a rant
Let me just say that I am now joining in the masses who have had poor service and inexcuseable treatment by the U-Haul Company. Jamie and I rent a storage space from them and for the past 3 months I have been dealing with people who could care less about me (or customers in general) or just don't know what they are doing.
The main gist of my story is that I was told one thing and then charged over $80 in fees for being "late" with my payment plus receiving menacing letters saying they would sell all my stuff in a public auction. Not to mention huge wait times on the phone, being hung up on and people who said they would call back and never did. It's been a hugely frustrating process and I will never use U-Haul again. I will move my stuff from my U-Haul storage space with a different moving company's truck if I have to!
I'm glad it is finally over though I don't bet that the remainder of my time with U-haul will be hassle free. It would be nice, but I wouldn't expect it from this company that has just made me feel like crying at points!
A horrible experience and I would recommend all people to find other companies that can facilitate your move and storage.
The main gist of my story is that I was told one thing and then charged over $80 in fees for being "late" with my payment plus receiving menacing letters saying they would sell all my stuff in a public auction. Not to mention huge wait times on the phone, being hung up on and people who said they would call back and never did. It's been a hugely frustrating process and I will never use U-Haul again. I will move my stuff from my U-Haul storage space with a different moving company's truck if I have to!
I'm glad it is finally over though I don't bet that the remainder of my time with U-haul will be hassle free. It would be nice, but I wouldn't expect it from this company that has just made me feel like crying at points!
A horrible experience and I would recommend all people to find other companies that can facilitate your move and storage.