I think my teeth are gone I've grinded them so hard
I had a bad day.
Ok so some of you know about my new position.
Ok, I’ve jokingly said that working back in our pharmacy is kind of like being in Nam. Except, it’s really not kidding. You just want to finish your mission and have your pilot come get you before you die. Today was just terrible and honestly, when I left we had filled almost 300 prescriptions. That’s insanity. And of course people don’t understand why we’re backed up, we try to be patient with them, but really there’s only some much I can give you. See these thirty people in front of you? Yeah they were here first; I’m not going to bump you to the front of the line because you “Need it right now.”
Why is it exactly the people who “need it right now” are the ones who’ve had the script for several days already. If you needed it so bad, why wait so long to get it? We’re doing the best we can with what we’ve got, but we need to be cut a little bit of slack here! If we’re busy, you need to realize I can’t get yours done in 5 minutes even if it is just a whatever. I still have to type it up, and then it has to be verified, and then filled, and then checked. That can take a while, especially when we’re packed!
I’m going to let you in on a little secret. The more patient you are, the quicker we’ll get you out. The whiner you are, the more you complain, the slower we’re going to be. And it’s not because we’re spiting you, it’s because you won’t leave us alone long enough to get anything done! Asking me if your prescription is ready every five minutes isn’t going to help, it slows me down! I said we’d page you, I’ll fucking page you! Sit your ass down and wait your turn like everyone else! I don’t care how far away you live, why didn’t you pick a closer pharmacy if that’s the case?
The drive thru is the worst invention for a pharmacy ever. It would be good if people could grasp the concept, but they don’t! They think it’s like going to a freaking McDonalds and they can just sit there, and when you explain to them they can’t they throw a fit. Well I’m sorry, but that’s the way it is. Also, get off your god damn phone when I’m trying to ring you up! I have to ask you questions, if you look at me like I’m bothering you, I will skip you and go to the next person. Obviously, if your conversation is so important it can’t be put on hold long enough for my 1 minute conversation with you, you can’t need your stuff that bad.
I got dragged into a meeting today. We were to busy for it, but they insisted. It was with the pharmacy head of our district and the actual district manager. Said they wanted to talk to me about what I thought about how the pharmacy was going. So I told them honestly, it’s going to hell and it’s going there fast. There’s one kid, who has got to go. He’s useless and as much as I hate to say it, I use up far too much energy trying not to snap at him or anything. It’s hard and tiring and it’s energy that could be spent on something useful.
I also mentioned that something has got to give! They always go on about making sure the customer is happy and taken care of, but you need to make sure your employees are too! We’re not happy, we’re miserable; of course we’re not going to want to go that extra mile! Of course we’ll be polite and we’ll do our jobs, but we aren’t going to want to spend extra time doing stuff the patient should have done already with them. We’re fucking busy and district doesn’t seem to get why we’re frustrated! I told them that getting written up for overtime is ridiculous. An hour I understand, but ten minutes? No that’s just being petty and it’s bullshit. As I said, the pharmacy is like being in war, and you’re staff is your unit, you don’t abandon your unit just because your shift is supposed to end. You stick with your unit until you can go, not abandon them when you know they still need the help.
I’m ONE person! I can only do so much. Yes I’m good at multi-tasking, but if the phone is ringing off the hook and we’ve got 20 scripts to fill and 17 to type up and people are queuing up at the front and in drive thru? Well something’s got to go wayside, and it’s going to be the phone. Sorry, but if your calling to find out if we have something in stock or to try and see if we’ll fill your (More times than not fake) C2 prescription, you’re going to have to wait until we can talk to you. Sorry, but people who are there in person take priority.
So I've had people yelling at me pretty much all day.
Then I finally get off work, and guess what, there’s 3 voicemails waiting for me. That’s unusual, but I listen to them, the first one is from my brother, nothing unusual there, the second is from Michelle saying she had bad new for me when I get home, the third is from my whack-a-doodle mother, I only listened to her message long enough to hear something about burning in hell and how my time is coming soon. Thank you mother, that’s not vaguely threatening in the least!
The worst part of my day had to be getting home and finding out that my cat died. That’s what Michelle wanted to tell me. My cat was a mean smelly little beast who hated everyone but me and constantly beat up on my dog, but I loved her anyway, even if she did look at me like I owed her money. Michelle was bringing in the groceries and she snuck out. She got hit by a car. Michelle said the driver didn’t even slow down, just kept going. I mean she was getting old and we were concerned about her health, but that was just the last hard blow for me I was able to take today.
I just had a really bad day.
Ok so some of you know about my new position.
Ok, I’ve jokingly said that working back in our pharmacy is kind of like being in Nam. Except, it’s really not kidding. You just want to finish your mission and have your pilot come get you before you die. Today was just terrible and honestly, when I left we had filled almost 300 prescriptions. That’s insanity. And of course people don’t understand why we’re backed up, we try to be patient with them, but really there’s only some much I can give you. See these thirty people in front of you? Yeah they were here first; I’m not going to bump you to the front of the line because you “Need it right now.”
Why is it exactly the people who “need it right now” are the ones who’ve had the script for several days already. If you needed it so bad, why wait so long to get it? We’re doing the best we can with what we’ve got, but we need to be cut a little bit of slack here! If we’re busy, you need to realize I can’t get yours done in 5 minutes even if it is just a whatever. I still have to type it up, and then it has to be verified, and then filled, and then checked. That can take a while, especially when we’re packed!
I’m going to let you in on a little secret. The more patient you are, the quicker we’ll get you out. The whiner you are, the more you complain, the slower we’re going to be. And it’s not because we’re spiting you, it’s because you won’t leave us alone long enough to get anything done! Asking me if your prescription is ready every five minutes isn’t going to help, it slows me down! I said we’d page you, I’ll fucking page you! Sit your ass down and wait your turn like everyone else! I don’t care how far away you live, why didn’t you pick a closer pharmacy if that’s the case?
The drive thru is the worst invention for a pharmacy ever. It would be good if people could grasp the concept, but they don’t! They think it’s like going to a freaking McDonalds and they can just sit there, and when you explain to them they can’t they throw a fit. Well I’m sorry, but that’s the way it is. Also, get off your god damn phone when I’m trying to ring you up! I have to ask you questions, if you look at me like I’m bothering you, I will skip you and go to the next person. Obviously, if your conversation is so important it can’t be put on hold long enough for my 1 minute conversation with you, you can’t need your stuff that bad.
I got dragged into a meeting today. We were to busy for it, but they insisted. It was with the pharmacy head of our district and the actual district manager. Said they wanted to talk to me about what I thought about how the pharmacy was going. So I told them honestly, it’s going to hell and it’s going there fast. There’s one kid, who has got to go. He’s useless and as much as I hate to say it, I use up far too much energy trying not to snap at him or anything. It’s hard and tiring and it’s energy that could be spent on something useful.
I also mentioned that something has got to give! They always go on about making sure the customer is happy and taken care of, but you need to make sure your employees are too! We’re not happy, we’re miserable; of course we’re not going to want to go that extra mile! Of course we’ll be polite and we’ll do our jobs, but we aren’t going to want to spend extra time doing stuff the patient should have done already with them. We’re fucking busy and district doesn’t seem to get why we’re frustrated! I told them that getting written up for overtime is ridiculous. An hour I understand, but ten minutes? No that’s just being petty and it’s bullshit. As I said, the pharmacy is like being in war, and you’re staff is your unit, you don’t abandon your unit just because your shift is supposed to end. You stick with your unit until you can go, not abandon them when you know they still need the help.
I’m ONE person! I can only do so much. Yes I’m good at multi-tasking, but if the phone is ringing off the hook and we’ve got 20 scripts to fill and 17 to type up and people are queuing up at the front and in drive thru? Well something’s got to go wayside, and it’s going to be the phone. Sorry, but if your calling to find out if we have something in stock or to try and see if we’ll fill your (More times than not fake) C2 prescription, you’re going to have to wait until we can talk to you. Sorry, but people who are there in person take priority.
So I've had people yelling at me pretty much all day.
Then I finally get off work, and guess what, there’s 3 voicemails waiting for me. That’s unusual, but I listen to them, the first one is from my brother, nothing unusual there, the second is from Michelle saying she had bad new for me when I get home, the third is from my whack-a-doodle mother, I only listened to her message long enough to hear something about burning in hell and how my time is coming soon. Thank you mother, that’s not vaguely threatening in the least!
The worst part of my day had to be getting home and finding out that my cat died. That’s what Michelle wanted to tell me. My cat was a mean smelly little beast who hated everyone but me and constantly beat up on my dog, but I loved her anyway, even if she did look at me like I owed her money. Michelle was bringing in the groceries and she snuck out. She got hit by a car. Michelle said the driver didn’t even slow down, just kept going. I mean she was getting old and we were concerned about her health, but that was just the last hard blow for me I was able to take today.
I just had a really bad day.