Релакс, май диа!
Как работать с объевшимися белены бабами:
Dear Olga Popova,
Thank you for your email concerning your parcel, and for bringing this serious matter to our attention.
I was concerned to hear that our driver did not deliver or attempt to deliver your parcel as we would have expected him to. I am also very sorry for the inconvenience and frustration that this must have caused you, and I imagine it must seem that we have been dishonest with you about your delivery.
To prevent such an instance like this occurring again, I have forwarded this matter to the manager of your local depot. They will address this with the driver concerned and take the appropriate action.
I have passed on clear and specific directions to our driver to deliver your parcel on 27/02/2013 between 13:48 and 14:48.
If this is not convenient for you, there alternative options available such as:
- Instructing us to leave your parcel with a neighbour
- Instructing us to leave your parcel in a safe place on your property
- Changing the delivery date to another working day
Once again I apologise for the service that you have received, and would like to assure you that this is not typical of what you can expect from DPD.
Should you need anything further, or have any questions concerning this matter, please contact me via the details which appear below.
Kind regards
Мило? Я почти не бешусь :)))) гг