my friends left me alone to vent to myself/watch arashi videos. love them ♥
SO WHO WANTS TO HEAR THE BULLSHIT I'VE BEEN THROUGH?
I flew back to campus yesterday at 1:30pm. I had two luggage, and had to pay $20 extra to get the second one, I knew that. But there's also a new rule; used to be that each luggage had to be 50llbs or less. New rule is that all your luggage has to be 50llbs or less. And after that, every pound (I think it's per pound...) costs $5. So mom paid $67 to get my luggage on.
Then they tell us I need to choose which luggage would be okay to put on a later plane, if there's not enough room on mine. I kinda sorta want both, and she assures me it's a precaution and that they've been doing good so far. So I let the smaller suitcase get the stay behind if necessary BUT PLEASE GOD NO tag.
I arrive in Halifax... and there's no suitcase waiting. At all.
After waiting and waiting, I go to the luggage Information desk. After waiting in line (5~6 of us on the flight didn't receive our luggage) I'm told that it was "on hold" because the plane was full. I tell her I agreed to have them hold onto a suitcase if need be, but that I didn't get anything. She said, "Oh. That's odd." and I was all thinks: BITCH BETTER GET ME MY FUCKING BAG. speaks: /awkward slight laughter:
She said they would be put on the next plane, and I'd get it in the evening, if not, first thing in the morning.
Now, after having to deal with that, I miss my $20 bus into town. My cell is also broken, and I need to get my loaner phone so they can call me, and I can't afford to wait another hour for the next bus, then another hour until it reaches my campus. So I get a cab, for $52.
HAPPY MOMENT: When I come back to campus, get to dorms, and open the door to my hallway, my best friends I haven't seen in over a month, are sitting on the floor by my door, waiting for me. OH THE SQUEALS. THE. SQUEALS. It made my day a lot brighter~ :D
BACK TO LE DRAMA. I had to go out to buy a toothbrush, deodorant, concealer and underwear. I get my phone sent off and get my replacement, and put it on BLAST so I can hear their call.
I finally receive a call during my Asian Film course today, at 2pm. TWENTY FOUR HOURS AFTER MY FLIGHT. They say my luggage is still back home. Say they'll try and get it here tonight, if not, tomorrow. I. AM. ANGRY. But calm. Whatever. They're doing what they can. But I'm thinking of getting reimbursed for the cab and things I had to buy, because that's because of them.
I get a call at 7pm today. Saying they've received my luggage, and the courier will be leaving with it, getting it to me in an hour or hour and a half. I wait. Mom texted me earlier in the day, saying she found out which flight it was on. She also texted me after I'd gotten the second phone call, saying the flight was delayed two hours. Ruth and I are all LOL SHE KNOWS NOTHING, LISTEN TO THE GIRL ON THE PHONE. IT'LL BE HERE IN AN HOUR. TEEHEE.
I get a call around 9pm. It's a man this time, saying the courier's run has ended for the night. I tell them I have class at 1pm tomorrow. That I'll be in class until after 5pm, and won't be free until after 6pm. They say they'll try to get it delivered before 1pm, but if not, it'll definitely get there in the evening. I ask what time deliveries start, and his voice wavers. He says 8:30am, reluctantly, and I know he's lying.
Not about the business hours, but my luggage being in Halifax. Because tomorrow will be the third day of my missing luggage. Therefore I should be at the top of the priority list. The airport is only a half hour or so away. It doesn't take four hours to get to dorms. I know you're waiting to see if the plane will take off. I know my luggage is probably split up. I know you just lied to me on the phone, and I know the girl earlier lied, too.
And I am furious. Fucking. Furious.
I HAVE NO UNDERWEAR. I HAVE NO MAKEUP. I HAVE NO SKINCARE PRODUCTS. I HAVE ONE PAIR OF PANTS. I HAVE MISMATCHED SHIRTS, NOTHING I WEAR TOGETHER. I HAVE NONE OF MY CHRISTMAS GIFTS. I HAVE NO NOTES FOR MY HISTORY CLASS. I. HAVE. NO. LAPTOP. CORD.
I am asking to be reimbursed for the $67 mom paid to get both luggage brought over, because they didn't even come for three days, and neither were put on my goddamn plane. I am asking to be reimbursed for the $52 for the cab, because it's their fault I missed the bus, and their fault I had to rush back to the city to get a new phone, so they could call me. I'm asking to be reimbursed for the toiletries/underwear I had to buy, because I wouldn't need to if I had my goddamn luggage.
Now I'm asking to be reimbursed for the motherfucking HORRENDOUS INCON-FUCKING-VENIENCE. I am angry. I never get angry at businesses like this, because I know mistakes happen. I know sometimes there's nothing you can do. But I ALSO know there are around 4~5 flights DAILY from St. John's to Halifax. I know I wasn't the last flight on Tuesday. I KNOW there were multiple flights today. I know you lied to me about my luggage arriving, because I knew the plane hadn't even taken the fuck off from St. John's.
I know your company has horrible morals for lying to a customer. I haven't been offered any compensation. They hardly sound sympathetic on the phone. And I have been polite and easy to deal with. But you don't lie to your motherfucking customers like that.
You. Do. Not. Lie. To. Me.
edit: And it's sad, really. Once I got the call that my luggage was landed and coming, I got so excited. I went to the store with Ruth and was all, "I get to get my laptop cord! And I can watch Ohno's new drama special! /talks all about drama/ IT LOOKS SO GOOD. /buys chips & treats to watch SP with/ I GET TO WEAR MY MAKEUP AGAIN. I get to cover up my blemishes, and wear real clothes. MY PANTS. MY PANTIES. MY FACE WAAAAAAAASH 8D 8D 8D"
and now no luggage. the disappointment is abysmal ;__;
I flew back to campus yesterday at 1:30pm. I had two luggage, and had to pay $20 extra to get the second one, I knew that. But there's also a new rule; used to be that each luggage had to be 50llbs or less. New rule is that all your luggage has to be 50llbs or less. And after that, every pound (I think it's per pound...) costs $5. So mom paid $67 to get my luggage on.
Then they tell us I need to choose which luggage would be okay to put on a later plane, if there's not enough room on mine. I kinda sorta want both, and she assures me it's a precaution and that they've been doing good so far. So I let the smaller suitcase get the stay behind if necessary BUT PLEASE GOD NO tag.
I arrive in Halifax... and there's no suitcase waiting. At all.
After waiting and waiting, I go to the luggage Information desk. After waiting in line (5~6 of us on the flight didn't receive our luggage) I'm told that it was "on hold" because the plane was full. I tell her I agreed to have them hold onto a suitcase if need be, but that I didn't get anything. She said, "Oh. That's odd." and I was all thinks: BITCH BETTER GET ME MY FUCKING BAG. speaks: /awkward slight laughter:
She said they would be put on the next plane, and I'd get it in the evening, if not, first thing in the morning.
Now, after having to deal with that, I miss my $20 bus into town. My cell is also broken, and I need to get my loaner phone so they can call me, and I can't afford to wait another hour for the next bus, then another hour until it reaches my campus. So I get a cab, for $52.
HAPPY MOMENT: When I come back to campus, get to dorms, and open the door to my hallway, my best friends I haven't seen in over a month, are sitting on the floor by my door, waiting for me. OH THE SQUEALS. THE. SQUEALS. It made my day a lot brighter~ :D
BACK TO LE DRAMA. I had to go out to buy a toothbrush, deodorant, concealer and underwear. I get my phone sent off and get my replacement, and put it on BLAST so I can hear their call.
I finally receive a call during my Asian Film course today, at 2pm. TWENTY FOUR HOURS AFTER MY FLIGHT. They say my luggage is still back home. Say they'll try and get it here tonight, if not, tomorrow. I. AM. ANGRY. But calm. Whatever. They're doing what they can. But I'm thinking of getting reimbursed for the cab and things I had to buy, because that's because of them.
I get a call at 7pm today. Saying they've received my luggage, and the courier will be leaving with it, getting it to me in an hour or hour and a half. I wait. Mom texted me earlier in the day, saying she found out which flight it was on. She also texted me after I'd gotten the second phone call, saying the flight was delayed two hours. Ruth and I are all LOL SHE KNOWS NOTHING, LISTEN TO THE GIRL ON THE PHONE. IT'LL BE HERE IN AN HOUR. TEEHEE.
I get a call around 9pm. It's a man this time, saying the courier's run has ended for the night. I tell them I have class at 1pm tomorrow. That I'll be in class until after 5pm, and won't be free until after 6pm. They say they'll try to get it delivered before 1pm, but if not, it'll definitely get there in the evening. I ask what time deliveries start, and his voice wavers. He says 8:30am, reluctantly, and I know he's lying.
Not about the business hours, but my luggage being in Halifax. Because tomorrow will be the third day of my missing luggage. Therefore I should be at the top of the priority list. The airport is only a half hour or so away. It doesn't take four hours to get to dorms. I know you're waiting to see if the plane will take off. I know my luggage is probably split up. I know you just lied to me on the phone, and I know the girl earlier lied, too.
And I am furious. Fucking. Furious.
I HAVE NO UNDERWEAR. I HAVE NO MAKEUP. I HAVE NO SKINCARE PRODUCTS. I HAVE ONE PAIR OF PANTS. I HAVE MISMATCHED SHIRTS, NOTHING I WEAR TOGETHER. I HAVE NONE OF MY CHRISTMAS GIFTS. I HAVE NO NOTES FOR MY HISTORY CLASS. I. HAVE. NO. LAPTOP. CORD.
I am asking to be reimbursed for the $67 mom paid to get both luggage brought over, because they didn't even come for three days, and neither were put on my goddamn plane. I am asking to be reimbursed for the $52 for the cab, because it's their fault I missed the bus, and their fault I had to rush back to the city to get a new phone, so they could call me. I'm asking to be reimbursed for the toiletries/underwear I had to buy, because I wouldn't need to if I had my goddamn luggage.
Now I'm asking to be reimbursed for the motherfucking HORRENDOUS INCON-FUCKING-VENIENCE. I am angry. I never get angry at businesses like this, because I know mistakes happen. I know sometimes there's nothing you can do. But I ALSO know there are around 4~5 flights DAILY from St. John's to Halifax. I know I wasn't the last flight on Tuesday. I KNOW there were multiple flights today. I know you lied to me about my luggage arriving, because I knew the plane hadn't even taken the fuck off from St. John's.
I know your company has horrible morals for lying to a customer. I haven't been offered any compensation. They hardly sound sympathetic on the phone. And I have been polite and easy to deal with. But you don't lie to your motherfucking customers like that.
You. Do. Not. Lie. To. Me.
edit: And it's sad, really. Once I got the call that my luggage was landed and coming, I got so excited. I went to the store with Ruth and was all, "I get to get my laptop cord! And I can watch Ohno's new drama special! /talks all about drama/ IT LOOKS SO GOOD. /buys chips & treats to watch SP with/ I GET TO WEAR MY MAKEUP AGAIN. I get to cover up my blemishes, and wear real clothes. MY PANTS. MY PANTIES. MY FACE WAAAAAAAASH 8D 8D 8D"
and now no luggage. the disappointment is abysmal ;__;