THEY LISTENED,
----- Original Message -----
From: MY EMAIL
Date: 08 February 2011
Subject: Delivery of order no XXXX948
Please remind the person who packed the order for me that the selection of "items to be packed in bags" was selected, as always. Less than a quarter of the items delivered were in bags; as I currently have a broken wrist this is a neccessity for me. The omission of the bags caused inconvenience to say the least, and too many trips up and down stairs. The driver explained that the people who usually pick/pack were replaced by a management team. Please don't let them in future.
Please.
So you may trace the order:
Order no XXX delivered 8 Feb 2011 delivery slot 20.00/22.00 DriverVan XXX
Dear Liz,
Firstly, I'd like to thank you for contacting me regarding this matter and please allow me to apologise for the delay in getting back to you. We do endeavour to reply to all enquiries as quickly as possible and I’m very sorry that I’ve let you down in that respect.
I'd like to thank you for placing another order with us and I'm so sorry to hear that we've let you down by not delivering your shopping with carrier bags. I understand how disappointing this must've been for you especially as you have a broken wrist so please accept my sincerest apologies for this.
Secondly, I've spoken to Julia, the Grocery Home Shopping Manager in the XXX Store who informed me that multiskilled Personel Shoppers picked your shopping yesterday. Julia will follow up this issue with them and retrain them where necessary.
Further to this, I've sent you out a £5.00 ecoupon. I realise this doesn't make up for the inconvenience we've caused you but I hope you'll accept it with my best wishes.
Finally, thank you once again for taking the time to email me regarding this matter. I'll hope you'll get better soon.
If you have any further queries please do not hesitate to contact me at online@tesco.co.uk quoting TES9153828X.
Kind Regards
Zsofia Sopronyi
Customer Service Manager
Tesco Grocery Home Shopping
From: MY EMAIL
Date: 08 February 2011
Subject: Delivery of order no XXXX948
Please remind the person who packed the order for me that the selection of "items to be packed in bags" was selected, as always. Less than a quarter of the items delivered were in bags; as I currently have a broken wrist this is a neccessity for me. The omission of the bags caused inconvenience to say the least, and too many trips up and down stairs. The driver explained that the people who usually pick/pack were replaced by a management team. Please don't let them in future.
Please.
So you may trace the order:
Order no XXX delivered 8 Feb 2011 delivery slot 20.00/22.00 DriverVan XXX
Dear Liz,
Firstly, I'd like to thank you for contacting me regarding this matter and please allow me to apologise for the delay in getting back to you. We do endeavour to reply to all enquiries as quickly as possible and I’m very sorry that I’ve let you down in that respect.
I'd like to thank you for placing another order with us and I'm so sorry to hear that we've let you down by not delivering your shopping with carrier bags. I understand how disappointing this must've been for you especially as you have a broken wrist so please accept my sincerest apologies for this.
Secondly, I've spoken to Julia, the Grocery Home Shopping Manager in the XXX Store who informed me that multiskilled Personel Shoppers picked your shopping yesterday. Julia will follow up this issue with them and retrain them where necessary.
Further to this, I've sent you out a £5.00 ecoupon. I realise this doesn't make up for the inconvenience we've caused you but I hope you'll accept it with my best wishes.
Finally, thank you once again for taking the time to email me regarding this matter. I'll hope you'll get better soon.
If you have any further queries please do not hesitate to contact me at online@tesco.co.uk quoting TES9153828X.
Kind Regards
Zsofia Sopronyi
Customer Service Manager
Tesco Grocery Home Shopping