At last! I think the inet is fixed....
We've been having increasing "connectivity" problems since we got our router. It started off slow, but over the past few weeks, it has seemed like we've been online for a few minutes before being cut off. I talked with the router people yesterday (call center in India!) and they've tested the router and found it fine. I talked with ATT, and the nice lady there helped us out (resulting in a glorious evening where we weren't cut off once!). But this morning, we were back to the same old, same old, worse than before. I even went to the point of shutting everything down and rebooting, checking all the connections to see that they were okay.
So, it was back to the router people, who told me to try something different. When that didn't help, it was back to ATT. And this time I got a really sharp gal named Connie (Hi, Connie!). Connie helped me "bridge" the modem with the router. Now, why didn't anyone else think of this before? There was one thing happening that puzzled her, and it was that the DSL synch kept going down. She couldn't figure that out, but having the router and the modem bridged was good.
Still, after I got off the phone with her, I kept having those odd drop off where the DSL synch quit for a few seconds. By the time I managed to navigate through ATT's phone maze, it would be back up, and in good old Murphy's law fashion, stayed up while I talked on the phone. Finally, I got a guy named Corey. He tested the line, and at least once during his testing, the DSL Synch went down. So, this enabled him to send the problem to a higher level of tech. And they put our line on a different "profile" (whatever that means) so the synch wouldn't go down again.
It's been about an hour or so, and things have been functioning the way they should... knock on wood. I hope they stay this way, but I'm not holding my breath.
So, it was back to the router people, who told me to try something different. When that didn't help, it was back to ATT. And this time I got a really sharp gal named Connie (Hi, Connie!). Connie helped me "bridge" the modem with the router. Now, why didn't anyone else think of this before? There was one thing happening that puzzled her, and it was that the DSL synch kept going down. She couldn't figure that out, but having the router and the modem bridged was good.
Still, after I got off the phone with her, I kept having those odd drop off where the DSL synch quit for a few seconds. By the time I managed to navigate through ATT's phone maze, it would be back up, and in good old Murphy's law fashion, stayed up while I talked on the phone. Finally, I got a guy named Corey. He tested the line, and at least once during his testing, the DSL Synch went down. So, this enabled him to send the problem to a higher level of tech. And they put our line on a different "profile" (whatever that means) so the synch wouldn't go down again.
It's been about an hour or so, and things have been functioning the way they should... knock on wood. I hope they stay this way, but I'm not holding my breath.