sigh
I HATE COMCAST!!!
People really, really need to learn basic customer service principles. Like, don't lecture your irate customer that Comcast's system is sound and it's their fault they weren't available. Especially when your customer has been hovering by the phone for 3 hours, determined that they will be there when the call comes through, which it DID NOT.
so the technician goes to the wrong door of 2 that enter the building (this always happens), and then allegedly calls our landline and leaves a message. Which is interesting b/c we don't have voicemail or an answering machine. And I was literally next to the phone the entire time (we did get some interesting automated voices and one call that hung up after 2 rings, but that was it).
and then, if you're serious about customer service, don't get all prissy about how the technician was there and can't come back. this is what i'm off work for, to wait around for nothing in a hot apartment (because the apartment management is incompetent and won't fix the AC)? RRRRRRRGH.
People really, really need to learn basic customer service principles. Like, don't lecture your irate customer that Comcast's system is sound and it's their fault they weren't available. Especially when your customer has been hovering by the phone for 3 hours, determined that they will be there when the call comes through, which it DID NOT.
so the technician goes to the wrong door of 2 that enter the building (this always happens), and then allegedly calls our landline and leaves a message. Which is interesting b/c we don't have voicemail or an answering machine. And I was literally next to the phone the entire time (we did get some interesting automated voices and one call that hung up after 2 rings, but that was it).
and then, if you're serious about customer service, don't get all prissy about how the technician was there and can't come back. this is what i'm off work for, to wait around for nothing in a hot apartment (because the apartment management is incompetent and won't fix the AC)? RRRRRRRGH.