Sep 11, 2005 21:37
I totally have been so busy...I work and go to school all the time...I have no time for anything...anyway so a funny story happened to me last night. I was working and Stacey was up front helping people and ok..Stacey, Jess and I work on the service deli. Alicia was the only one working the Bakery side. Now if bakery is slammed with people and Service deli has no one then we help them and vice versa...so Stacey was helping someone on service deli and Jess was cleaning in the back, I was cleaning the ceilings because I had to. And ALicia was doing something with a cake. So while I'm waiting I see these people walk up on Bakery's side. So I continue working because I figure ok Alicia is like not doing anything. So I hear Stacey ask if they had been served and they go NO! All pissed off (for starters they were there maybe 2 minutes tops...) and she goes ok. Then she goes "ALicia you have a customer!" And Alicia says ok hold on. So then while I'm cleaning the ceilings and here's what happened
"Excuse me! Is there someone back there that can help me?!"
I said to Alicia, "Alicia you have a customer."
Alicia says," I'm helping someone."
I turn to the woman and say," She's with a customer she'll be with you in a second."
I go back to cleaning and then she goes, "Excuse me! Is there SOMEONE else back there that can help me?!" (She meant me.)
I said, " No there isn't."
So I continue to clean and her son starts getting crazy...like cussing and I continue to clean not knowing he's talking to me and about me. So I hear him starting to get crazy and the before I know it Lashelle (one of the management people) comes back and is all what's going on? And I'm like I don't know what's going on...then Stacey and Alicia say that he was saying how he said he wanted to talk to a manager and I said Fine go talk to a manager...and then Alicia asked them if they wanted something written on their cake and her son said No I don't want that fucking white bitch to spit in it...and then he said that I better watch out because he knows I get off of work late and I better watch out. So I got threatened...
So today stupid Brian Rodger (who is the assistant manager to the store) wanted to talk to me about what happened...so I go and talk to him...and he trys to turn it around on me saying that the whole situation could have been avoided...but that he disagreed with how the guy reacted...I was like What the hell? Then he said that we're supposed to drop everything and assist the customer...I'm like no shit sherlock...and then he said you know when bakery is slammed with people you help them...ok first off I don't know how the hell to work bakery's side...second there were 2 freaking customers over there...they could have waited 5 minutes...it wasn't going to kill them third I didn't want to go over there and go ok what can I get for you? And then them say oh I want this cake and then me go Alicia what do I do? Because it would have taken her away from the customer that was there first....gah...people are sooo dumb...so after I got off the phone with Brian Rodgers I started crying because he made me feel like it was all my fault...effing a hole...and once the other girls saw me cry they were all pissed. No one likes Brian Rodgers because he's a dick. And I told Ramona today (Another girl in Service Deli) that if I ever see him on the side of the road or anywhere I'm going to kick him in his balls...and I'm not even kidding. I hate him like you wouldn't believe. And then he went on about how we got 4 complaints this weekend about customer service and I was like whatever. He's a dipshit....and I told ramona and the girls that were working today that I would like to see him come down and work in the dei and see how well he does...dumbass...and that's pretty much all that's been going on. So maybe I'll update tomorrow if I have time! Talk to you all later!
Kristina