Dear Jacquie Lawson... (they finally got it)
I subscribe to jacquielawson.com. I enjoy their animated musical greeting e-cards and send them often. They're a good company and generally quite helpful. This time, though... Well, I guess they're overloaded this time of year.
I apologize for the lack of cuts: I've tried for over half an hour, and they just don't work at all well with the different levels of indentation.
(via their feedback form)
User Agent : Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:34.0) Gecko/20100101 Firefox/34.0
signedin : True
memberstatus : MCP
customernumber : 359922762
browser : Firefox 34.0
os : mac
Name : ___
Message Text :
The preview for "An Ice Surprise" never loads from clicking on "Preview this card" on the birthday card catalog page http://www.jacquielawson.com/cards/birthday. All I get is the bottom links
"Send this card | Choose another card"
I cleared my cache, to no avail. Other cards' previews do come up, e.g., Clock Collection and A Winter Scene.
email reply to me
Dear ___,
Many apologies.
We have an FAQ page which I think answers your question. Please check out this page:
http://www.jacquielawson.com/faq/answer.asp?QuestionID=3439
Please don't hesitate to reply to this e-mail if you need further assistance.
Best wishes,
Thomas E.
help@jacquielawson.com
my reply:
No, the FAQ didn't help. See details below. And the problem is still there, the same as I first described it.
Your FAQ sections and the results I got from each one:
Problems viewing cards (including blank screen, no music, other anomalies)
When I view a card I get a blank screen, or it gets stuck part way through
Try a "hard refresh"
It didn't help.
Log out of jacquielawson.com
It didn't help.
Clear your browser cache
It didn't help.
Disable any web accelerators
1. I don't use one.
2. In any case, that would almost certainly have affected all the cards, not just this one; but this is the only one I had the problem with.
Update your copy of the Flash Player
I checked. "Adobe® Flash® Player is up to date on this system."
Check your security settings.
One other possibility is that there's some kind of third-party security or privacy software, or possibly a setting in your browser's security options, which is preventing the card from displaying.
See above, 2.
The card page doesn't appear at all!
... many computers include "popup blockers" which will stop new tabs or windows from opening.
See above, 2.
Problems hearing music
Never got that far.
Only part of my message is displayed
Never got that far.
"Missing image" icon seen when trying to view card
Not applicable.
I am viewing one of the darker cards (e.g. Halloween) and it is too dark
Never got that far.
their reply
Dear ___,
Thank you for your message.
We have an FAQ page which I think should help with your problem installing Flash. Please check out this page:
http://www.jacquielawson.com/faq/answer.asp?QuestionID=3526
In particular please check out the Flash Player help page which is referenced on the above page, since that contains a good troubleshooter for installing and enabling the Flash Player.
Please don't hesitate to reply to this e-mail if you need further assistance.
Best wishes,
Michael W.
me to them
Excuse me, but did you read my letter? I have Adobe Flash Player and it is up to date. Besides, this problem occurs with only one card (of the ones I have tried), "Have an Ice Day", and a flash player problem would presumably affect all of them.
Additional info:
Firefox 34.0.5 (latest)
Mac OS X 10.7.5 (up to date)
MacBook Air:
their reply, Sat, Jan 3, 2015 at 11:13 AM
Dear ___,
Many apologies.
Our technical people are working on a fix right now, and we hope to have this available shortly.
Best wishes,
Laura B.
help@jacquielawson.com
This entry was originally posted at http://thnidu.dreamwidth.org/1364455.html. You can comment here, or there using OpenID or your Dreamwidth ID.
comments there so far.
I apologize for the lack of cuts: I've tried for over half an hour, and they just don't work at all well with the different levels of indentation.
(via their feedback form)
User Agent : Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:34.0) Gecko/20100101 Firefox/34.0
signedin : True
memberstatus : MCP
customernumber : 359922762
browser : Firefox 34.0
os : mac
Name : ___
Message Text :
The preview for "An Ice Surprise" never loads from clicking on "Preview this card" on the birthday card catalog page http://www.jacquielawson.com/cards/birthday. All I get is the bottom links
"Send this card | Choose another card"
I cleared my cache, to no avail. Other cards' previews do come up, e.g., Clock Collection and A Winter Scene.
email reply to me
Dear ___,
Many apologies.
We have an FAQ page which I think answers your question. Please check out this page:
http://www.jacquielawson.com/faq/answer.asp?QuestionID=3439
Please don't hesitate to reply to this e-mail if you need further assistance.
Best wishes,
Thomas E.
help@jacquielawson.com
my reply:
No, the FAQ didn't help. See details below. And the problem is still there, the same as I first described it.
Your FAQ sections and the results I got from each one:
Problems viewing cards (including blank screen, no music, other anomalies)
When I view a card I get a blank screen, or it gets stuck part way through
Try a "hard refresh"
It didn't help.
Log out of jacquielawson.com
It didn't help.
Clear your browser cache
It didn't help.
Disable any web accelerators
1. I don't use one.
2. In any case, that would almost certainly have affected all the cards, not just this one; but this is the only one I had the problem with.
Update your copy of the Flash Player
I checked. "Adobe® Flash® Player is up to date on this system."
Check your security settings.
One other possibility is that there's some kind of third-party security or privacy software, or possibly a setting in your browser's security options, which is preventing the card from displaying.
See above, 2.
The card page doesn't appear at all!
... many computers include "popup blockers" which will stop new tabs or windows from opening.
See above, 2.
Problems hearing music
Never got that far.
Only part of my message is displayed
Never got that far.
"Missing image" icon seen when trying to view card
Not applicable.
I am viewing one of the darker cards (e.g. Halloween) and it is too dark
Never got that far.
their reply
Dear ___,
Thank you for your message.
We have an FAQ page which I think should help with your problem installing Flash. Please check out this page:
http://www.jacquielawson.com/faq/answer.asp?QuestionID=3526
In particular please check out the Flash Player help page which is referenced on the above page, since that contains a good troubleshooter for installing and enabling the Flash Player.
Please don't hesitate to reply to this e-mail if you need further assistance.
Best wishes,
Michael W.
me to them
Excuse me, but did you read my letter? I have Adobe Flash Player and it is up to date. Besides, this problem occurs with only one card (of the ones I have tried), "Have an Ice Day", and a flash player problem would presumably affect all of them.
Additional info:
Firefox 34.0.5 (latest)
Mac OS X 10.7.5 (up to date)
MacBook Air:
- 13-inch, Mid 2011
- Processor 1.7 GHz Intel Core i5
- Memory 4 GB 1333 MHz DDR3
- Graphics Intel HD Graphics 3000 384 MB
- Serial Number C02GR9Q4DJWT
- Software Mac OS X Lion 10.7.5 (11G63b)
their reply, Sat, Jan 3, 2015 at 11:13 AM
Dear ___,
Many apologies.
Our technical people are working on a fix right now, and we hope to have this available shortly.
Best wishes,
Laura B.
help@jacquielawson.com
This entry was originally posted at http://thnidu.dreamwidth.org/1364455.html. You can comment here, or there using OpenID or your Dreamwidth ID.
comments there so far.