Square Enix: The Comcast of the gaming world
SE and Comcast: Two great companies so long as you never have to interact with them.
I decided I wanted to buy the FFXIV collector's edition -- basically $20 more for a special mount. Tried to enter my credit card. Error. Second card. Same error. Third card. Same error.
Please confirm the status of any relevant options and then try again.
How helpful is that? Went to the official forums. There is a 92 page thread of people with this issue, going back to 9/2013. Hundreds? Thousands? of people who want to give SE their money and who cannot.
Okay, forget about the CE, my account is expiring in three days, I'll just set up automatic monthly payment for that.
Same error.
SE's official solution to this? "Wait 24 hours and then try again."
I swear to god. How can a company let this issue go on for so long? It is preventing people from giving SE money. In this day and age, how can it take MONTHS for them to fix this issue? Multiple people posted about having this problem even today. I'm not alone in this.
I just don't get it. I really don't.
Edit: In the last SEVEN HOURS I've been trying to deal with this, I've:
Bought a $25 gamecard. SE errors out when it's used.
Put $20 into my Stream account. SE errors out.
Paid through PayPal ($20). SE is timing out.
Seven hours. $65. All in an effort to pay SE, which I still cannot do. Is there a worse company to deal with on the planet?
I decided I wanted to buy the FFXIV collector's edition -- basically $20 more for a special mount. Tried to enter my credit card. Error. Second card. Same error. Third card. Same error.
Please confirm the status of any relevant options and then try again.
How helpful is that? Went to the official forums. There is a 92 page thread of people with this issue, going back to 9/2013. Hundreds? Thousands? of people who want to give SE their money and who cannot.
Okay, forget about the CE, my account is expiring in three days, I'll just set up automatic monthly payment for that.
Same error.
SE's official solution to this? "Wait 24 hours and then try again."
I swear to god. How can a company let this issue go on for so long? It is preventing people from giving SE money. In this day and age, how can it take MONTHS for them to fix this issue? Multiple people posted about having this problem even today. I'm not alone in this.
I just don't get it. I really don't.
Edit: In the last SEVEN HOURS I've been trying to deal with this, I've:
Bought a $25 gamecard. SE errors out when it's used.
Put $20 into my Stream account. SE errors out.
Paid through PayPal ($20). SE is timing out.
Seven hours. $65. All in an effort to pay SE, which I still cannot do. Is there a worse company to deal with on the planet?