Secret Shopping Assignment
I had a Secret Shopping Assignment to do today for Grassroots, the assignment was to visit a big fashion chain store and assess the level of service etc. It's the 2nd of this type I've had to do in the last month or so. Is it just me or do most of the young girls in these shops have no idea of customer service? I actually felt like I was being a nuisance, interuppting their conversation to ask for assistance. The one I did in December I turned up at the shop at 9.15am - it was supposed to open at 9am and had to wait till a scowling member of staff came to unlock the door to let me in, I got neither a smile or an apology.