But on the bright side it's all ready having a positive affect. They've restored the user interests that were contested, and they're all ready talking about restoring the basic accounts as an option. I'd say we're making good head-way. :)
They seem to have gotten stuck in this "it's easier to get forgiveness than permission" mentality - If we slip changes in under the door, sure they'll be mad, but we'll just apologize and all will be well! The pre-emptive action and after-the-fact acknowledgement is a big part of the problem - if all we accomplish here is to get them to announce new ideas and entertain user comments before stuff goes into effect, I'd still count that as a total win. :)
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