Pissed off with Flickr
I posted this on the Flickr forum because I see this as serious incompetence on the part of Flickr.
I am a little pissed right now.
I wanted to upgrade to a Pro account and I thought Flickr accepted PayPal payments, so I clicked the order button. When I didn't find a PayPal payment link there, I sent a support request on June 18, asking this (Flickr Case 275732):
--
I have a regular Flickr account. My Yahoo id is [xxxxx].
I am trying to upgrade to a Pro account and I know that
PayPal is an option for payment, yet the payment page shows
only Yahoo Wallet and does not offer me PayPal as an
option.
Why is this happening?
--
to which I got this response the same day:
--
Hello,
Thank you for contacting Flickr Customer Care.
Flickr's PayPal email address is:
paypal@flickr.com.
Thank you again for contacting us. If you have any other
questions,
please feel free to reply to this email.
--
So of course I went to my PayPal account and sent $24.95 to paypal@flickr.com
A week goes by and my account is still not upgraded, so I sent another support email (Case 281782) asking Flickr to please look into the issue and see if my funds have been received. I gave my transaction ID as well.
I went nuts because I got THIS response from Flickr:
--
I am very sorry but we stopped accepting payment by PayPal
as of June 12. Please contact PayPal immediately to cancel
your transaction.
We can only accept payment through Yahoo! Wallet at this
time: just follow the links on the order page to remit a
payment to us
flickr.com/account/order
Regards,
Ana
--
WHAT on earth? Are you kidding me? If you stopped accepting PayPal payments on June 12, why did you:
a) send an email on June 18 (six days AFTER), giving me an email address to send funds to, after I sent a support request specifically asking for PayPal payment information?
b) continue to have a section in your help section dealing with PayPal payments, which doesn't say anywhere that you don't accept PayPal any more? In fact, it says I should simply wait a few days for the transaction to go through.
I don't see where I have done anything wrong in this matter. This is a serious screw-up by the people responsible for support. Even your documentation is out of date. How am I supposed to get my money back now? PayPal's site doesn't even have any information on cancelling a transaction. Why should I have to pursue PayPal to get my money back eh?
I don't think I want a Pro account any more. :(
I am a little pissed right now.
I wanted to upgrade to a Pro account and I thought Flickr accepted PayPal payments, so I clicked the order button. When I didn't find a PayPal payment link there, I sent a support request on June 18, asking this (Flickr Case 275732):
--
I have a regular Flickr account. My Yahoo id is [xxxxx].
I am trying to upgrade to a Pro account and I know that
PayPal is an option for payment, yet the payment page shows
only Yahoo Wallet and does not offer me PayPal as an
option.
Why is this happening?
--
to which I got this response the same day:
--
Hello,
Thank you for contacting Flickr Customer Care.
Flickr's PayPal email address is:
paypal@flickr.com.
Thank you again for contacting us. If you have any other
questions,
please feel free to reply to this email.
--
So of course I went to my PayPal account and sent $24.95 to paypal@flickr.com
A week goes by and my account is still not upgraded, so I sent another support email (Case 281782) asking Flickr to please look into the issue and see if my funds have been received. I gave my transaction ID as well.
I went nuts because I got THIS response from Flickr:
--
I am very sorry but we stopped accepting payment by PayPal
as of June 12. Please contact PayPal immediately to cancel
your transaction.
We can only accept payment through Yahoo! Wallet at this
time: just follow the links on the order page to remit a
payment to us
flickr.com/account/order
Regards,
Ana
--
WHAT on earth? Are you kidding me? If you stopped accepting PayPal payments on June 12, why did you:
a) send an email on June 18 (six days AFTER), giving me an email address to send funds to, after I sent a support request specifically asking for PayPal payment information?
b) continue to have a section in your help section dealing with PayPal payments, which doesn't say anywhere that you don't accept PayPal any more? In fact, it says I should simply wait a few days for the transaction to go through.
I don't see where I have done anything wrong in this matter. This is a serious screw-up by the people responsible for support. Even your documentation is out of date. How am I supposed to get my money back now? PayPal's site doesn't even have any information on cancelling a transaction. Why should I have to pursue PayPal to get my money back eh?
I don't think I want a Pro account any more. :(