WORK = HELL!
This is ridiculous.
Basically I’m at the bank playing temporary receptionist for the last time (I go back to school Sunday w00t and a half) and I am having the most stressful day evAR! And I worked here for a month over the summer and had to deal with the most crazy requests. That was nothing compared to today.
Last night my mom (she works at the bank too) got a call from someone at the bank telling her to be prepared to not be able to use her debit card. If you didn’t see it on the news, TJX (the parent company of TJ Maxx, Marshalls, Home Goods, Bob’s Store…etc…) had a little bit of a hacking issue and said that credit cards and debit cards that were used at those stores in the past few months may have become compromised. My mom likes to shop at TJs (and really who doesn’t, it’s only an amazing place where I always manage to find amazing bags and shoes for prices that make me want to buy more) and so she expected her card to end up in trouble. Thankfully mine wasn’t on the list, because if it was I’d be screwed since I’m going back to school and I would be without money for like 2 weeks and that would make me sad pandas…actually it would probably make me suicidal pandas. Anywho.
So I get into work and the morning receptionist tells me that people might call in with questions on their debit card and tells me to transfer to customer service because OPS is too flooded with work over this, and that I can answer the basics if need be. So I get a few calls at first and its no biggie. One woman was calling from a store and asked me to explain to the Store Manager that it wasn’t that she was trying to get away without paying. As awkward as that was who cares.
Then I get about 25 calls in 25 minutes. No joke. There were 4 lines ringing at the same time. And we only have 3 Customer Service reps. And no one wanted to be transferred to the other branches. So I tried explaining the basic situation to customers myself. MISTAKE! I got yelled at by at least 10 people.
“I’m stuck downtown without my money. What do you want me to do?!”
“I’m at Lords and Ladies getting my hair done, how am I supposed to tip my hairdresser?!”
“I’m so embarrassed I’m out shopping and my card is declined!”
“Don’t you think you should have sent notice a little earlier?!”
“How dare you turn off my card without informing me first!”
The list goes on. Actually the last two are my favorites. Um MasterCard just gave us the list of compromised cards today. A list of 270 + 400 that were just added. Did you want us to call you in person? And, um, would you rather us leave your card on and have some creep-o using it against your knowledge? Buying a new treadmill or a puppy or something?
Yeah so thank jebus I get to go home in 15 minutes. One woman had me in tears yelling about “How am I supposed to buy groceries? You know, food, for my family, my kids and husband. Did you want me to just have my kids starve because you decided to turn off my card?”
Some people need to be punched in the face.
On the plus side I found the most hilarious icon to use. Um...I love it.
Basically I’m at the bank playing temporary receptionist for the last time (I go back to school Sunday w00t and a half) and I am having the most stressful day evAR! And I worked here for a month over the summer and had to deal with the most crazy requests. That was nothing compared to today.
Last night my mom (she works at the bank too) got a call from someone at the bank telling her to be prepared to not be able to use her debit card. If you didn’t see it on the news, TJX (the parent company of TJ Maxx, Marshalls, Home Goods, Bob’s Store…etc…) had a little bit of a hacking issue and said that credit cards and debit cards that were used at those stores in the past few months may have become compromised. My mom likes to shop at TJs (and really who doesn’t, it’s only an amazing place where I always manage to find amazing bags and shoes for prices that make me want to buy more) and so she expected her card to end up in trouble. Thankfully mine wasn’t on the list, because if it was I’d be screwed since I’m going back to school and I would be without money for like 2 weeks and that would make me sad pandas…actually it would probably make me suicidal pandas. Anywho.
So I get into work and the morning receptionist tells me that people might call in with questions on their debit card and tells me to transfer to customer service because OPS is too flooded with work over this, and that I can answer the basics if need be. So I get a few calls at first and its no biggie. One woman was calling from a store and asked me to explain to the Store Manager that it wasn’t that she was trying to get away without paying. As awkward as that was who cares.
Then I get about 25 calls in 25 minutes. No joke. There were 4 lines ringing at the same time. And we only have 3 Customer Service reps. And no one wanted to be transferred to the other branches. So I tried explaining the basic situation to customers myself. MISTAKE! I got yelled at by at least 10 people.
“I’m stuck downtown without my money. What do you want me to do?!”
“I’m at Lords and Ladies getting my hair done, how am I supposed to tip my hairdresser?!”
“I’m so embarrassed I’m out shopping and my card is declined!”
“Don’t you think you should have sent notice a little earlier?!”
“How dare you turn off my card without informing me first!”
The list goes on. Actually the last two are my favorites. Um MasterCard just gave us the list of compromised cards today. A list of 270 + 400 that were just added. Did you want us to call you in person? And, um, would you rather us leave your card on and have some creep-o using it against your knowledge? Buying a new treadmill or a puppy or something?
Yeah so thank jebus I get to go home in 15 minutes. One woman had me in tears yelling about “How am I supposed to buy groceries? You know, food, for my family, my kids and husband. Did you want me to just have my kids starve because you decided to turn off my card?”
Some people need to be punched in the face.
On the plus side I found the most hilarious icon to use. Um...I love it.