Dec 14, 2007 10:44
Friends,
For your sake, and mine never use glen ellyn travel. I have had the most rediculous experience with them! After a decision to change the date of my flights, the manager and quite possibly only employee started a series of talking down at me and shouting at me down the phone. (4 phone calls over a period of months) In the end we changed flights which I thought were confirmed, and today he has shouted down the phone to come get my money. There is a full story. At one time I did eventually say "NO YOU LISTEN TO ME I DONT HAVE TO TAKE THIS." Mostly, I listened and tried to get information calmly through the mess of listening to him talk at me. PLEASE DONT EVER USE GLEN ELLYN TRAVEL, and pass this on to friends who live in the area. The man is not nice and inflexible!
Xo..
Kelly
PS. More to add to the saga. We have headed to the office immediately to pick up the refund and he is NOT THERE!