Asus Repair Center Review
The main problem is that Asus has their customer service center in a different country, and they can only access very little about what is going on in the repair center. They don't know anything, and also many of them are quite rude, trying to get rid of you before you can even give them your case number. To speak with a supervisor, you must wait for them to call you which is up to 48 hours after the request. You can't arrange a time of day for them to make the call and despite that, the supervisor did not actually ever call us.
What actually went on at the repair center was less than ideal. The computer arrived and they didn't check it in for a week (which apparently is rare.) No one at the call center knew what happened. Thus my computer was in Limbo. When they did start working they stopped immediately to charge us, instead of telling us batteries aren't under warranty ahead of time so we could have paid then. It then took 4 days for them to begin again. They did overnight it back to me, to compensate, but they didn't tell me that they were doing so leaving me to argue with their service center for it unnecessarily.
Still, they did give me what I asked for, and they did fix everything. I guess my review is that they are disorganized and slow, but in the end they did their job. Be prepared to wait up to a month from when you send it off (which is a lot since laptops are under three year products as far as I'm concerned so 1/36th of the life of the machine is substantial.) Still they make the cheapest machines for the power they pack into them. I will consider buying from them again, but I will have some very realistic expectations about what getting a machine repaired by them is like.
What actually went on at the repair center was less than ideal. The computer arrived and they didn't check it in for a week (which apparently is rare.) No one at the call center knew what happened. Thus my computer was in Limbo. When they did start working they stopped immediately to charge us, instead of telling us batteries aren't under warranty ahead of time so we could have paid then. It then took 4 days for them to begin again. They did overnight it back to me, to compensate, but they didn't tell me that they were doing so leaving me to argue with their service center for it unnecessarily.
Still, they did give me what I asked for, and they did fix everything. I guess my review is that they are disorganized and slow, but in the end they did their job. Be prepared to wait up to a month from when you send it off (which is a lot since laptops are under three year products as far as I'm concerned so 1/36th of the life of the machine is substantial.) Still they make the cheapest machines for the power they pack into them. I will consider buying from them again, but I will have some very realistic expectations about what getting a machine repaired by them is like.