fully booked. full of shit.
i pissed off at fully booked. obviously. last friday, i found parts 2 and 3 of a fantasy series that i have been looking for since last year at fully booked, bonifacio high street (blogged about it here). but the thing is, i don't have part 1. i was ready to buy the two books (not that expensive, mind you) if part 1 would be available, so i asked someone from customer service if they have a copy of luck in the shadows. the guy said that it's available in fully booked greenhills. he got my number and told me that i would receive a text when the book has been transfered. he said that it will usually take 3-4 days. i thanked him and bought the two other books.
fast forward to thursday. i still haven't received a text message from them. since it's near my house, i decided to go to fully booked and check if it's available already. i again went to customer service and asked for the book. and a different guy informed me that they don't have the book. and even at greenhills it's out of stock. and apparently no order for a transfer was made. and the guy at the customer service department wasn't very helpful at all. i even felt like he thought i was lying about the transfer of the book from greenhills. ugh! now i have two books that i can't read. ugh! stoopid fully booked customer service.
tomorrow, i'm going to call them to ask if they do refunds. i have no use for those books now. okay, i'm not really going to return those books. but that's just my intro to finding out if they may have the 1st book. and if not, i'm going to let them know how dissappointed at them. anyway, i'm just going to vent at their lack of proper customer service.
this incident really has put and damper on my book spending. ulk!
fast forward to thursday. i still haven't received a text message from them. since it's near my house, i decided to go to fully booked and check if it's available already. i again went to customer service and asked for the book. and a different guy informed me that they don't have the book. and even at greenhills it's out of stock. and apparently no order for a transfer was made. and the guy at the customer service department wasn't very helpful at all. i even felt like he thought i was lying about the transfer of the book from greenhills. ugh! now i have two books that i can't read. ugh! stoopid fully booked customer service.
tomorrow, i'm going to call them to ask if they do refunds. i have no use for those books now. okay, i'm not really going to return those books. but that's just my intro to finding out if they may have the 1st book. and if not, i'm going to let them know how dissappointed at them. anyway, i'm just going to vent at their lack of proper customer service.
this incident really has put and damper on my book spending. ulk!