A rare public entry, or SHIBBOLEET
Attention Comcast! You may have lost a customer for good tonight.
On Sunday, I made the mistake of phoning your call center and speaking with a customer service representative (her name was, I think, "Yvonne"). I asked her to break down the current bill for me, line by line. I then asked her if there were any deals, since I had been considering going to another vendor for my media needs. She brushed me off, staying on point with her script. Nope, no counter offers were forthcoming. I shrugged, and went about my business, figuring that I might have better luck if I spoke with a representative again during business hours here in the US.
I tried again this evening, having had some luck with getting my cell phone bill adjusted earlier today. "What, you are charging me an activation fee for a service that has already been activated?" But, I digress...
Again, I contacted the Comcast call center, and figured that I would try to negotiate a deal, equipped with my research about competitors rates. "No, I can't get you a deal. Call back on Saturday, when we will have some new deals in place." Excuse me? You are turning away MY business? Me, a long time customer with automatic payments from my checking account? You do not care about alienating me?
Nice knowing you, Comcast. I will wave to both you and Verizon when I walk past your satellite offices, conveniently located around the corner from my house. Your company has taken advantage of me for the last time (I hope).
On Sunday, I made the mistake of phoning your call center and speaking with a customer service representative (her name was, I think, "Yvonne"). I asked her to break down the current bill for me, line by line. I then asked her if there were any deals, since I had been considering going to another vendor for my media needs. She brushed me off, staying on point with her script. Nope, no counter offers were forthcoming. I shrugged, and went about my business, figuring that I might have better luck if I spoke with a representative again during business hours here in the US.
I tried again this evening, having had some luck with getting my cell phone bill adjusted earlier today. "What, you are charging me an activation fee for a service that has already been activated?" But, I digress...
Again, I contacted the Comcast call center, and figured that I would try to negotiate a deal, equipped with my research about competitors rates. "No, I can't get you a deal. Call back on Saturday, when we will have some new deals in place." Excuse me? You are turning away MY business? Me, a long time customer with automatic payments from my checking account? You do not care about alienating me?
Nice knowing you, Comcast. I will wave to both you and Verizon when I walk past your satellite offices, conveniently located around the corner from my house. Your company has taken advantage of me for the last time (I hope).