Apple Support Pissed Me Off
Originally published at synaesthesiaJP. You can comment here or there.
So my net connection problems are all the AirPort Extreme’s doing. Apparently, it randomly decided to disallow m from connecting to this very site. If you google “airport extreme blocking one site,” other people seem to be having this exceedingly rare issue.
So I take my ass down to the apple store hoping for an exchange on a six week old router, show them the discussion thread on the support forums, explain every single step I attempted in solving the issue, and explain how my time and email are too valuable to try and fix some rare Apple bug.
The staff girl talked with the genius upstairs, who had never heard of the issue and wanted to check it out.
Fine, I say. Oh, but they are booked for the rest of the day. Can you come back tomorrow.
What. The. Fuck.
I’ve already made on trip to your store for this rare issue. Now you want me to make another trip because your support queue is filled with people who can’t get the fucking iPods to work?
This is the biggest issue with Apple support. Giving everyone personal support is great, but if a customer says your product is broken, then don’t make them have to come back to prove it. Provide an exchange or facilitate sending it off to support. It literally doesn’t take a fucking genius to tell me what I already know. The thing is broken, fix it, give me a new one, or let me be. Lacking the ability to trust or handle customers other with anyone other than the three trained assholes dealing with iPods and people who don’t know how to use mail.app is not an acceptable excuse.