Archstone Calabasas Apartments is officially on my Sh*t list...
Archstone Calabasas has one of the most ridiculous apartment management teams.... EVER
Annette returned from Europe to find a letter from Archstone on Tuesday, and promptly called me, and informed me that Archstone had charged us almost $600 in moving out fees. Absolutely ridiculous. They wanted us to pay 85 for cleaning, 180 for a full paint job, and the rest of the month's rent (I had gone and got our last month pro-rated because we moved out on the 19th). So B and I went to Calabasas last friday fuming and looking for blood. We were directed to talk to this guy, Ramses. Basically to make a very long story short, we argued 3 main points, none of which could Ramses provide an adequate answer (Ex. They claimed that they did NOT have the sheet that I had signed requesting the pro-rate and the new move out date, and no sheet from me for my 30 day notice to vacate, so "there was nothing he could do about changing the remaining balance")
My favorite:
Us: "so, what about the paint job? We were never told that we had to pay that, in fact, you guys said that you repainted yourselves between each change in tenants"
Ramses: "well, we don't charge if the paint job isn't major, like if you didn't have holes in the walls or anything like that..."
Us: "which we didn't... so how exactly do you determine who needs a full paint job and who doesn't? Or do you just go around and charge whoever you feel like?"
R: "uhh... well.... I don't know... you have to ask the service manager..."
Us: "So you don't have any records saying if we had any holes or anything? Wouldn't the person who did our pre-move out walk through make note of any damage to the walls?"
R: Well, they should in theory, but they don't always...
Us: So you're saying that you don't have any records, and you can't justify this random paint job? We barely even had anything on the walls.
R: uhh....
So end product goes something like this:
R: So I have good news...
Me; Yeah sure, what is it?
R: well, do you want your day to be a good day?
Me: well yeah, I never intended ANY day to be a BAD day (thinking- WHAT A DUMB FUCK!!!!!!!!!!!)
R: I just talked to my manager, and expalined your situation, and he asked me what I would do, and I told him that I would just write off everything because there wasn't any substantial evidence, and he gave me your file back and said "make it happen", so this number right here (the $598 they said we owed) is now $0.
Me: What do you want me to say? it should BE 0, and we shouldn't have even had to come in.
my room mate was so pissed that she just walked out of the room, and I thanked him for his time, shook his hand and left.
WHAT THE HELL DID HE WANT US TO DO? "ohhhhh Ramses, you're so powerful, thank you so much! as a token of my appreciation for doing that, I will sleep with you" He wishes... Fucker
On a lighter note, here's a little music humor:
What do you get when you put a diminished chord together with an augmented chord?
A demented chord.
hahahah musicians can be so lame sometimes... but I love it
Annette returned from Europe to find a letter from Archstone on Tuesday, and promptly called me, and informed me that Archstone had charged us almost $600 in moving out fees. Absolutely ridiculous. They wanted us to pay 85 for cleaning, 180 for a full paint job, and the rest of the month's rent (I had gone and got our last month pro-rated because we moved out on the 19th). So B and I went to Calabasas last friday fuming and looking for blood. We were directed to talk to this guy, Ramses. Basically to make a very long story short, we argued 3 main points, none of which could Ramses provide an adequate answer (Ex. They claimed that they did NOT have the sheet that I had signed requesting the pro-rate and the new move out date, and no sheet from me for my 30 day notice to vacate, so "there was nothing he could do about changing the remaining balance")
My favorite:
Us: "so, what about the paint job? We were never told that we had to pay that, in fact, you guys said that you repainted yourselves between each change in tenants"
Ramses: "well, we don't charge if the paint job isn't major, like if you didn't have holes in the walls or anything like that..."
Us: "which we didn't... so how exactly do you determine who needs a full paint job and who doesn't? Or do you just go around and charge whoever you feel like?"
R: "uhh... well.... I don't know... you have to ask the service manager..."
Us: "So you don't have any records saying if we had any holes or anything? Wouldn't the person who did our pre-move out walk through make note of any damage to the walls?"
R: Well, they should in theory, but they don't always...
Us: So you're saying that you don't have any records, and you can't justify this random paint job? We barely even had anything on the walls.
R: uhh....
So end product goes something like this:
R: So I have good news...
Me; Yeah sure, what is it?
R: well, do you want your day to be a good day?
Me: well yeah, I never intended ANY day to be a BAD day (thinking- WHAT A DUMB FUCK!!!!!!!!!!!)
R: I just talked to my manager, and expalined your situation, and he asked me what I would do, and I told him that I would just write off everything because there wasn't any substantial evidence, and he gave me your file back and said "make it happen", so this number right here (the $598 they said we owed) is now $0.
Me: What do you want me to say? it should BE 0, and we shouldn't have even had to come in.
my room mate was so pissed that she just walked out of the room, and I thanked him for his time, shook his hand and left.
WHAT THE HELL DID HE WANT US TO DO? "ohhhhh Ramses, you're so powerful, thank you so much! as a token of my appreciation for doing that, I will sleep with you" He wishes... Fucker
On a lighter note, here's a little music humor:
What do you get when you put a diminished chord together with an augmented chord?
A demented chord.
hahahah musicians can be so lame sometimes... but I love it