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Mar 24, 2012 16:22

I've got a poll for all of you who do end-user support.... 
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wolfhound668 March 26 2012, 12:35:30 UTC
I voted doctors since that's what I have the most experience with but I understand from friends that lawyers are needy little bitches as well (big surprise). I got my start in IT at a medium-sized local hospital back in the 90s. One of the first projects I worked was replacing the old WYSE terminals with Windows boxes. Maybe it was the hospital I worked at or the fact that the only thing the doctors really used back then was the terminal emulation software so nothing really changed from their point of view but in those days the docs seemed much more understanding about "technology issues". My biggest problem in those days was that one doctor always had the latest and greatest toys then you'd have a bunch of "me-toos". Events have come full circle and I am once again working in a hospital setting but doctors are a complete pain in the backside these days. If a program takes more than a second to change screens the helpdesk gets the "everyone at our site is running soooooo slow today" call. Of course said doctor is never around when I (as an escalation for the helpdesk) call back so you end up talking to an office manager who has no idea what's going on but the doc told her that the "damn IT idiots better fix it".

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