Since I don't deal with any of the three groups mentioned in the poll, had to chime in with "something else."
The groups I've dealt with that have a tendency to act entitled are folks high up in the chain of command (office big-wigs and such) and developers. Of course, it's also not everyone in those groups, but here's what often irritates me...
A lot of higher-ups seem to think their requests should come first while not following proper procedure (i.e. opening a proper ticket for issues). I get the part where the higher in the chain you go, sometimes it truly is a dire business need to get that dropped/damaged/lost Blackberry replaced immediately otherwise a business deal might be lost, or something like that. But, the way things are set up for the ticket process, it's ridiculously easy to get a ticket number while alerting the IT staff at the same time. Then there are the developers who seem to think that because they're under the gun, either due to crappy deadlines from their superiors or them squandering their own time, that the IT staff ought to drop what they're doing to fix development problems (usually in the form of figuring out poorly written release instructions or some other thing that shouldn't be on the shoulders of any IT staff member)... not to mention there's often a lack of QC on code also feeding into this gripe. Back when I was in college, every professor hammered in the point of "document, document, document" in every coding class I took, yet in the real world, it's like a mass childish rebellion against proper documentation both inside and outside code files....
This. And family. Family is the worst, I think, because they think they can make demands on your time and you'll just fix their crap with a smile. UHHH, no. Once or twice, sure. The same thing for the tenth time? I'll send you an invoice. :/
A while back I spent about 12 hours, total, working on my next-door-neighbor's computer for her, gratis. She'd managed to b0rk it all to Hell and back by being 'net-stupid.
Long story short, while I was there at one point, I asked for a drink, or a snack or something. You'd think, what with me doing roughly $600 worth of work for her, for free, she wouldn't begrudge me this. However, later I heard from mutual friends that she was bitching to them that I owed her money/replacement for what I had consumed one day (I think it may have been an apple, or a sandwich or something?).
Not only that, the next time she asked me to take a look at it, not only did I stupidly agree to do so, I quickly found that she'd reinstalled the program I'd uninstalled (which had, in turn, either directly or indirectly caused a metric crapton of spyware/malware/etc. to be installed on her system), and the problem was just as bad as before. That sealed it. I don't even glance in the direction of her computer anymore.
I think my answer to the poll is simply: the ignorant and ungrateful.
The groups I've dealt with that have a tendency to act entitled are folks high up in the chain of command (office big-wigs and such) and developers. Of course, it's also not everyone in those groups, but here's what often irritates me...
A lot of higher-ups seem to think their requests should come first while not following proper procedure (i.e. opening a proper ticket for issues). I get the part where the higher in the chain you go, sometimes it truly is a dire business need to get that dropped/damaged/lost Blackberry replaced immediately otherwise a business deal might be lost, or something like that. But, the way things are set up for the ticket process, it's ridiculously easy to get a ticket number while alerting the IT staff at the same time. Then there are the developers who seem to think that because they're under the gun, either due to crappy deadlines from their superiors or them squandering their own time, that the IT staff ought to drop what they're doing to fix development problems (usually in the form of figuring out poorly written release instructions or some other thing that shouldn't be on the shoulders of any IT staff member)... not to mention there's often a lack of QC on code also feeding into this gripe. Back when I was in college, every professor hammered in the point of "document, document, document" in every coding class I took, yet in the real world, it's like a mass childish rebellion against proper documentation both inside and outside code files....
Reply
Reply
Reply
Long story short, while I was there at one point, I asked for a drink, or a snack or something. You'd think, what with me doing roughly $600 worth of work for her, for free, she wouldn't begrudge me this. However, later I heard from mutual friends that she was bitching to them that I owed her money/replacement for what I had consumed one day (I think it may have been an apple, or a sandwich or something?).
Not only that, the next time she asked me to take a look at it, not only did I stupidly agree to do so, I quickly found that she'd reinstalled the program I'd uninstalled (which had, in turn, either directly or indirectly caused a metric crapton of spyware/malware/etc. to be installed on her system), and the problem was just as bad as before. That sealed it. I don't even glance in the direction of her computer anymore.
I think my answer to the poll is simply: the ignorant and ungrateful.
Reply
Reply
Leave a comment