Cingular Customers, beware!
Go read this article about how Cingular is changing their contract.
For those that don't want to click, here's the text in the article:
The latest Cingular bill includes a nice fat contract change clause declaring that by remaining a Cingular customer, you've waived your right to a trial by jury or participate in a class action lawsuit.
Coincidentally, this January bill also contains notice that Cingular is raising its text message rates from $.10 to $.15 per message, which we have posited constitutes a material change to your contract, and can be used to escape your contract without paying an early termination fee.
Cingular PR contacted us to tell us this was wrong. Outside commenters said that Cingular was basically daring customers to sue them for taking this position.
Now it looks like they want to prevent that possibility as well.
The article includes photos of the "notice of improved arbitration agreement" which is included with your next bill.
If I were a Cingular customer, I would seriously consider switching to another service provider.
For those that don't want to click, here's the text in the article:
The latest Cingular bill includes a nice fat contract change clause declaring that by remaining a Cingular customer, you've waived your right to a trial by jury or participate in a class action lawsuit.
Coincidentally, this January bill also contains notice that Cingular is raising its text message rates from $.10 to $.15 per message, which we have posited constitutes a material change to your contract, and can be used to escape your contract without paying an early termination fee.
Cingular PR contacted us to tell us this was wrong. Outside commenters said that Cingular was basically daring customers to sue them for taking this position.
Now it looks like they want to prevent that possibility as well.
The article includes photos of the "notice of improved arbitration agreement" which is included with your next bill.
If I were a Cingular customer, I would seriously consider switching to another service provider.