(no subject)
Oh my. Today as I was staffing the reference desk, I answered the phone. The patron wished to speak to my coworker, which required a phone transfer. I successfully placed the patron on hold and contacted my coworker on the other line. I told him I had a transferred call for him, then promptly went completely blank. I could NOT, for all of my life, remember just how to transfer the damn call. I called out for help for the rest of the process. Luckily, another of my coworkers was in the office and was able to help. THANK GOD.
I have successfully transferred calls thousands of time. GAH.
I have successfully transferred calls thousands of time. GAH.