Console Passion - the poor service continues!
So I didn't want to type a review of the service until I had got my SNES back, but today I got an email from Console Passion that really pissed me off. My SNES should have been returned to me ages ago, and as it hasn't arrived I've sent a couple of emails asking for an update. A week passes and still no reply. So I sent another email. And then today I got a reply. In my email I used full sentences, was polite and asked for an explanation of what was going on and, if possible, for a tracking number (as it was to be sent by recorded delivery). I got this in reply:
"No delay, was posted before I went on my holidays. I’m still away, just checking my mails - back next weds...."
That's it. The four (dots) aren't even me cutting off the end of the email - that is how it ended.
I mean WTF!
First up, if you are running a business, use full sentences. We're not hanging out together in a bar. You are a business and I am the customer. I am giving you my money. Second, I don't care if you're on holiday. That is in no way relevant to my custom unless you're explaining something to me. E.g. I am currently on holiday and will get back to you with that tracking number on the Xth. No, I know nothing about the fate of my SNES or my money, other than "back next weds". Was it too much effort to type "Wednesday"? I can't believe these cowboys are recommended!
Maybe it was posted in good faith and this is the fault of the Post Office. I could buy that. But then why so unprofessional? Why can't you take the time to answer my emails before you go on holiday? And if you are sending an email, working while on vacation, why not take the time to actually make it worth sending and answering the fucking question?
Excuse me, I'm going to sit in a hole until my daughter "next weds" an Irish man. I mean, WTF! Seriously, WTF?
"No delay, was posted before I went on my holidays. I’m still away, just checking my mails - back next weds...."
That's it. The four (dots) aren't even me cutting off the end of the email - that is how it ended.
I mean WTF!
First up, if you are running a business, use full sentences. We're not hanging out together in a bar. You are a business and I am the customer. I am giving you my money. Second, I don't care if you're on holiday. That is in no way relevant to my custom unless you're explaining something to me. E.g. I am currently on holiday and will get back to you with that tracking number on the Xth. No, I know nothing about the fate of my SNES or my money, other than "back next weds". Was it too much effort to type "Wednesday"? I can't believe these cowboys are recommended!
Maybe it was posted in good faith and this is the fault of the Post Office. I could buy that. But then why so unprofessional? Why can't you take the time to answer my emails before you go on holiday? And if you are sending an email, working while on vacation, why not take the time to actually make it worth sending and answering the fucking question?
Excuse me, I'm going to sit in a hole until my daughter "next weds" an Irish man. I mean, WTF! Seriously, WTF?