Why customer service hates you
I don't help you with anything that isn't part of my job.
I am a dick like that.
Need help setting up your wireless router and cards for your various computers?
No
Yes, I know it would only take a pro like me a few minutes to help you and it will take you, a novice, hours to figure it out.
Considering that, will I help you please?
NO
You know why customer support services don't offer help like this? Because people assume we are then responsible for the product just because we helped you with it. Because people abuse other technicians that don't help you with crap that isn't their companies responsability.
So keep that in mind the next time you ask for help on something that isn't a companies equipment/software. They won't help you not because they are jerks and refuse to offer little bits of advice on things they don't support. They don't because the general public are jackasses that assume if we helped once we are now responsible to always help. Regardless of if it is our product/service/support in the first place.
Sorry bucko, ain't my problem. Learn to research your own problems and solve them yourself.
I am a dick like that.
Need help setting up your wireless router and cards for your various computers?
No
Yes, I know it would only take a pro like me a few minutes to help you and it will take you, a novice, hours to figure it out.
Considering that, will I help you please?
NO
You know why customer support services don't offer help like this? Because people assume we are then responsible for the product just because we helped you with it. Because people abuse other technicians that don't help you with crap that isn't their companies responsability.
So keep that in mind the next time you ask for help on something that isn't a companies equipment/software. They won't help you not because they are jerks and refuse to offer little bits of advice on things they don't support. They don't because the general public are jackasses that assume if we helped once we are now responsible to always help. Regardless of if it is our product/service/support in the first place.
Sorry bucko, ain't my problem. Learn to research your own problems and solve them yourself.