(no subject)
This is priceless!
Be sure & cancel credit cards before you die. This is so priceless, & so
easy to see happening, customer service being what it is today.
A lady died this past January, & Citibank billed her for February & March
for their annual service charges on her credit card, & added late fees and
interest on the monthly charge. The balance had been $0.00, now somewhere
around $60.00. A family member placed a call to Citibank here's the
exchange:
Family Member: "I am calling to tell you she died in January."
Citibank: "The account was never closed & the
Late Fees and Charges still apply!!
"
Family Member: "Maybe, you should turn it over to collections."
Citibank: "Since it is 2 months past due, it already has been."
Family Memb er: So, what will they do when they find out she is dead?"
Citibank: "Either report her account to frauds division or report her to the
credit bureau, maybe both!"
Family Member: "Do you think God will be mad at her?"
(I really liked this part!!!!)
Citibank:
"Excuse Me?"
"
Family Member: "Did you just get what I was telling you - the part about her
being dead?"
Citibank: "Sir, you'll have to speak to my supervisor." (Duh!)
Supervisor gets on the phone:
Family Member: "I'm calling to tell you, she died in January."
Citibank: "The account was never closed, late fees & charges still apply. "
(This must be a phrase taught by the bank!)
Family Member: "You mean you want to collect from her estate?"
Citibank: (Stammer) "Are you her lawyer?"
Family Member: "No, I'm her great nephew."
Citibank: "Could you fax us a certificate of death?"
Family Member: "Sure" (fax number is given)
After they get the fax:
Citibank: "Our system just isn't setup for death. I don't know what more I
can do to help."
Family Member: "Well, if you figure it out, great! If not, you could just
keep billing her. I don't think she will care."
Citibank: "Well, the late fees & charges do still apply."
(What is wrong with these people?!?)
Family Member: "Would you like her new billing address?"
Citibank: "That might help."
Family Member: "Odessa Memorial Cemetery, Highway 129, Plot Number 69."
Citibank: "Sir, that's a cemetery!"
Family Member: "What do you do with dead people on your planet?
(Priceless!!)
=
Be sure & cancel credit cards before you die. This is so priceless, & so
easy to see happening, customer service being what it is today.
A lady died this past January, & Citibank billed her for February & March
for their annual service charges on her credit card, & added late fees and
interest on the monthly charge. The balance had been $0.00, now somewhere
around $60.00. A family member placed a call to Citibank here's the
exchange:
Family Member: "I am calling to tell you she died in January."
Citibank: "The account was never closed & the
Late Fees and Charges still apply!!
"
Family Member: "Maybe, you should turn it over to collections."
Citibank: "Since it is 2 months past due, it already has been."
Family Memb er: So, what will they do when they find out she is dead?"
Citibank: "Either report her account to frauds division or report her to the
credit bureau, maybe both!"
Family Member: "Do you think God will be mad at her?"
(I really liked this part!!!!)
Citibank:
"Excuse Me?"
"
Family Member: "Did you just get what I was telling you - the part about her
being dead?"
Citibank: "Sir, you'll have to speak to my supervisor." (Duh!)
Supervisor gets on the phone:
Family Member: "I'm calling to tell you, she died in January."
Citibank: "The account was never closed, late fees & charges still apply. "
(This must be a phrase taught by the bank!)
Family Member: "You mean you want to collect from her estate?"
Citibank: (Stammer) "Are you her lawyer?"
Family Member: "No, I'm her great nephew."
Citibank: "Could you fax us a certificate of death?"
Family Member: "Sure" (fax number is given)
After they get the fax:
Citibank: "Our system just isn't setup for death. I don't know what more I
can do to help."
Family Member: "Well, if you figure it out, great! If not, you could just
keep billing her. I don't think she will care."
Citibank: "Well, the late fees & charges do still apply."
(What is wrong with these people?!?)
Family Member: "Would you like her new billing address?"
Citibank: "That might help."
Family Member: "Odessa Memorial Cemetery, Highway 129, Plot Number 69."
Citibank: "Sir, that's a cemetery!"
Family Member: "What do you do with dead people on your planet?
(Priceless!!)
=