(no subject)
ok. everyone who thinks about it longer than 3.1 seconds knows that being a call center operator is a shit job. You spend 8 hours a day leashed to a phone with many many angry people screaming in your ear.
yesterday, i had 2 wonderfully stupid people. 1 got so frustrated and hysterical because i asked her to unplug her ird (Integrated Recieving Device) that she dropped her remote and it shattered, and then demanded i replace it for free cause it was obviously my fault.
well the company i work for does replace remotes if they stop working, for normal things like buttons getting worn off and button failure due to age. it does NOT ccover remotes that were dropped by overly emotional retards because you wouldnt send out a 70.00 service call because the reciever was stuck.
she was doubly pissed that we charged her to replace the remote, and said she was going to go to DISH network. Like thats a threat, we have 15 million subscribers, and that increases every day... do we really care if we lose ONE loud mouthed hysterical bitch?
another call, the lady was angry cause her service call was schedualed for early october. Sorry, its called a HURRICANE. hurricanes and satelite dishes dont mix. and we only have so many technicians in a given area. you should have called in sooner huh?
again with the veiled threats to go to dish, to which i was annoyed and said "ok, it will prolly be november before they could do the install since we use same tech companies in the fields.
she threatened to call the Louisiana board of consumer affairs. I offered to look up the number for her. she was pissed off so much she hung up on me.
===========
Word of note. If you are going to be mean to someone, make sure you fix their shit so they dont report you.
Lady calls in, her system is out.
"Ive had noothin but shit from directv. yall are bunch of fucking idiots that can find yas ways out of a wet paper bag with a map and a hammer"
by this time, this was the 97th call i'd had that day.
"Maam. those two peices of flesh flapping into the mouthpiece of your telephone? SHUT THEM"
"oh, i never... how rude!"
"unplug your reciever"
"I already..."
"UNPLUG THE RECIEVER"
"Fine, its unplugged."
"Take out the access card."
"But"
"TAKE OUT THE BLOODY CARD"
"fine its out."
**waits 30 seconds**
"plug the reciever in"
**waits for it to load**
"Put the access card in."
"Oh my gawd, its workin bless jesus! you are a genius!"
*groan* "Thank you for callin directv"
see personally i think we should have an entire team dedicated to those callers that are stupid beyond belief and only respond to rudeness. I would SOOOOO volunteer for that team
=============
Again, yet another idiot
"Thank you for calling directtv Protection plan, my name is taylor, may i verify the name on the account please"
"last name given"
"Thank you maam, may i have the first name on the account please?"
*sigh* "name given"
"Thank you maam, may i have your name please"
"Mrs last name on the account"
"Thank you mrs bitch number 412, may i have your first name please?"
"You dont need that"
"Yes ma'am i do need to verify the full name of the person i am speaking with."
"Thats bullshit, i been callin yall for the last 3 years and never had to give my first name"
"Im sorry about the inconvienience giving me your name causes maam, but i'm just doing as i was trained to."
"fine. its Lacy"
"Thank you maam, and how can i assist you today?"
"whats your name?"
"Taylor"
"Is that your first name or last name"
"First name maam"
"Whats your last name?"
"I'm not authorized to disclose that information maam"
"Such a fucking liar, i want to speak with your supervisor."
"Just one moment maam, i will get you one."
**in background** "and the son of a bitch will now hang up on me"
"no maam, i wont." **dead silence** "ok maam, i have Josh on the line, a directv supervisor, he'd be most happy to assist you further. thank you for calling direct tv"
lesson of the day: if you call me, shut up, listen to my instruction, and do as i say. I am god, it says so on my id. do not insult me, and give me ANY information i ask for.
yesterday, i had 2 wonderfully stupid people. 1 got so frustrated and hysterical because i asked her to unplug her ird (Integrated Recieving Device) that she dropped her remote and it shattered, and then demanded i replace it for free cause it was obviously my fault.
well the company i work for does replace remotes if they stop working, for normal things like buttons getting worn off and button failure due to age. it does NOT ccover remotes that were dropped by overly emotional retards because you wouldnt send out a 70.00 service call because the reciever was stuck.
she was doubly pissed that we charged her to replace the remote, and said she was going to go to DISH network. Like thats a threat, we have 15 million subscribers, and that increases every day... do we really care if we lose ONE loud mouthed hysterical bitch?
another call, the lady was angry cause her service call was schedualed for early october. Sorry, its called a HURRICANE. hurricanes and satelite dishes dont mix. and we only have so many technicians in a given area. you should have called in sooner huh?
again with the veiled threats to go to dish, to which i was annoyed and said "ok, it will prolly be november before they could do the install since we use same tech companies in the fields.
she threatened to call the Louisiana board of consumer affairs. I offered to look up the number for her. she was pissed off so much she hung up on me.
===========
Word of note. If you are going to be mean to someone, make sure you fix their shit so they dont report you.
Lady calls in, her system is out.
"Ive had noothin but shit from directv. yall are bunch of fucking idiots that can find yas ways out of a wet paper bag with a map and a hammer"
by this time, this was the 97th call i'd had that day.
"Maam. those two peices of flesh flapping into the mouthpiece of your telephone? SHUT THEM"
"oh, i never... how rude!"
"unplug your reciever"
"I already..."
"UNPLUG THE RECIEVER"
"Fine, its unplugged."
"Take out the access card."
"But"
"TAKE OUT THE BLOODY CARD"
"fine its out."
**waits 30 seconds**
"plug the reciever in"
**waits for it to load**
"Put the access card in."
"Oh my gawd, its workin bless jesus! you are a genius!"
*groan* "Thank you for callin directv"
see personally i think we should have an entire team dedicated to those callers that are stupid beyond belief and only respond to rudeness. I would SOOOOO volunteer for that team
=============
Again, yet another idiot
"Thank you for calling directtv Protection plan, my name is taylor, may i verify the name on the account please"
"last name given"
"Thank you maam, may i have the first name on the account please?"
*sigh* "name given"
"Thank you maam, may i have your name please"
"Mrs last name on the account"
"Thank you mrs bitch number 412, may i have your first name please?"
"You dont need that"
"Yes ma'am i do need to verify the full name of the person i am speaking with."
"Thats bullshit, i been callin yall for the last 3 years and never had to give my first name"
"Im sorry about the inconvienience giving me your name causes maam, but i'm just doing as i was trained to."
"fine. its Lacy"
"Thank you maam, and how can i assist you today?"
"whats your name?"
"Taylor"
"Is that your first name or last name"
"First name maam"
"Whats your last name?"
"I'm not authorized to disclose that information maam"
"Such a fucking liar, i want to speak with your supervisor."
"Just one moment maam, i will get you one."
**in background** "and the son of a bitch will now hang up on me"
"no maam, i wont." **dead silence** "ok maam, i have Josh on the line, a directv supervisor, he'd be most happy to assist you further. thank you for calling direct tv"
lesson of the day: if you call me, shut up, listen to my instruction, and do as i say. I am god, it says so on my id. do not insult me, and give me ANY information i ask for.