I missed my flight, and Sprit is evil.
I missed my flight. Spirit is Evil. An abridged version, since I am hungry and want to go get coffee.
Three things were rotten at check-in:
1) The baggage conveyor belt broke, leading to confusion and chaos.
2) One person would wait in line for an entire travelling group. As the others arrived, they would join the person at the front on the line.
3) There weren't enough people working.
Oh, and I almost forgot
4) Spirit is evil.
After standing in a non-moving line for a very, very long time, I approached a woman at the Spirit Plus counter, which had no line. I explained the situation. I asked if I could check in. I inquired if I could upgrade my ticket to first class to check in at Spirit Plus. She said:
"If you miss your flight, you'll just have to rebook."
I explained, again, that I was trying to not miss my flight. Her general opinion on the matter?
"I don't care if you miss your flight. Get back in line."
Some kind people, observing the situation, let me go ahead. I eventually tried to check in. I was 1 minute too late to check in. This was silly. "Nothing I can do," said an evil Spirit employee, "talk to the supervisor."
I look for the supervisor. I explain the situation. She points to other people who missed the flight. She tells us all, "You should have arrived 3 hours before your flight left."
"3 hours?" another stranded passenger inquired, "But Spirit sent out an e-mail announcement saying 2 hours. We arrived here 2 hours before the flight."
"3 hours," the evil ones chanted.
Then, we tried to get on different flights. The next flight was tomorrow, it had only 2 seats, and anyone taking those seats would have to pay an extra $200 per seat.
"Can't you waive at least part of the fee considering the situation?" a passenger asked.
"What situation?" Asked the Evil employee.
"Uh, the broken baggage conveyor belt holding everything up?"
We were mistaken, you see, "the broken conveyor belt has nothing to do with not being able to check in one time." They were, apparently, completely unrelated. The problem was that we did not arrive in time to the airport.
"3 hours," the evil ones chanted.
"Well," I said, "It can't be true that no one can waive the fees. Is there a supervisor who could help us?"
This evil Spirit employee said, "Who are you? Why are you talking to me? I'm talking to these people."
"Um, I missed the Myrtle Beach flight, too. That woman said to talk to you."
He channelled his inner 5 year old and actually said, "Well, I'm not going to listen to you." Then he turned his back to me.
I appealled to another evil spirit employee. She was good with the party line, and again,
"3 hours," the evil ones chanted.
She refused to check to see if any other airlines had flights I could take later in the day. She couldn't guarantee me a flight on Thursday or Friday.
I asked for my money back. "Your ticket is non-refundable, you can't get your money back."
Some other evil woman chimed in with, "You had the option to purchase a refunadable ticket, and you didn't. That's not my fault."
They give me a voucher, which takes forever to obtain. I said, "Could I get my voucher? I want to leave. Now."
This evil employee says, "Don't be nasty with me. It's not my fault you missed your flight."
I say, "I have never, in all my flying, encountered such extreme nastiness from airlines employees. Do you see that woman over there? She said, and I QUOTE, 'I don't care if you miss your flight.' That man, right there, said, 'I'm not going to listen to you.' That is ridiculous. I am never, ever flying Spirit again, with the exception of when I use my voucher. Because I am not going to let you keep my money without providing me a service." A single tear of frstration rolled down my face.
The woman shrugged.
Three things were rotten at check-in:
1) The baggage conveyor belt broke, leading to confusion and chaos.
2) One person would wait in line for an entire travelling group. As the others arrived, they would join the person at the front on the line.
3) There weren't enough people working.
Oh, and I almost forgot
4) Spirit is evil.
After standing in a non-moving line for a very, very long time, I approached a woman at the Spirit Plus counter, which had no line. I explained the situation. I asked if I could check in. I inquired if I could upgrade my ticket to first class to check in at Spirit Plus. She said:
"If you miss your flight, you'll just have to rebook."
I explained, again, that I was trying to not miss my flight. Her general opinion on the matter?
"I don't care if you miss your flight. Get back in line."
Some kind people, observing the situation, let me go ahead. I eventually tried to check in. I was 1 minute too late to check in. This was silly. "Nothing I can do," said an evil Spirit employee, "talk to the supervisor."
I look for the supervisor. I explain the situation. She points to other people who missed the flight. She tells us all, "You should have arrived 3 hours before your flight left."
"3 hours?" another stranded passenger inquired, "But Spirit sent out an e-mail announcement saying 2 hours. We arrived here 2 hours before the flight."
"3 hours," the evil ones chanted.
Then, we tried to get on different flights. The next flight was tomorrow, it had only 2 seats, and anyone taking those seats would have to pay an extra $200 per seat.
"Can't you waive at least part of the fee considering the situation?" a passenger asked.
"What situation?" Asked the Evil employee.
"Uh, the broken baggage conveyor belt holding everything up?"
We were mistaken, you see, "the broken conveyor belt has nothing to do with not being able to check in one time." They were, apparently, completely unrelated. The problem was that we did not arrive in time to the airport.
"3 hours," the evil ones chanted.
"Well," I said, "It can't be true that no one can waive the fees. Is there a supervisor who could help us?"
This evil Spirit employee said, "Who are you? Why are you talking to me? I'm talking to these people."
"Um, I missed the Myrtle Beach flight, too. That woman said to talk to you."
He channelled his inner 5 year old and actually said, "Well, I'm not going to listen to you." Then he turned his back to me.
I appealled to another evil spirit employee. She was good with the party line, and again,
"3 hours," the evil ones chanted.
She refused to check to see if any other airlines had flights I could take later in the day. She couldn't guarantee me a flight on Thursday or Friday.
I asked for my money back. "Your ticket is non-refundable, you can't get your money back."
Some other evil woman chimed in with, "You had the option to purchase a refunadable ticket, and you didn't. That's not my fault."
They give me a voucher, which takes forever to obtain. I said, "Could I get my voucher? I want to leave. Now."
This evil employee says, "Don't be nasty with me. It's not my fault you missed your flight."
I say, "I have never, in all my flying, encountered such extreme nastiness from airlines employees. Do you see that woman over there? She said, and I QUOTE, 'I don't care if you miss your flight.' That man, right there, said, 'I'm not going to listen to you.' That is ridiculous. I am never, ever flying Spirit again, with the exception of when I use my voucher. Because I am not going to let you keep my money without providing me a service." A single tear of frstration rolled down my face.
The woman shrugged.