Excuse me??!?!?!
I have a new one today. Some stupid ass customer actually called me a racist tonight! It is fucking hillarious! Heres what happened.
I do my greeting as usual, and I get this mexican lady who can speak english but extremely limited. Out of a 10 word sentence only 3 or 4 words would be english, or coherent for that matter. I can kind of feel the words out but nevertheless I couldnt fucking understand this woman. I asked her if she spoke english, she said yeah then she threw some spanish at me. So I told her that I didnt know spanish and that I would have to transfer her over to the spanish customer service center. She got pissed and said something about transfer and holding and all this crap. I told her that I couldn't help her unless she spoke english and explained the best I could that the spanish dept could help her, and she said "yes yes english *more spanish stuff*", so I basically had to repeat myself over and over again and she would protest and yell spanish at me. I told her that I was transferring her and if she would please hold, and then she said " bla bla bla you, you, RACIST?", my jaw fucking dropped. I said "Excuse me?", but then she just started yelling spanish at me and hung up. I couldn't fucking believe it. The only thing I could think of was that she couldn't understand that I didnt speak spanish, and so she just decided the reason why I didnt want to help her was because she was mexican. Stupid fucking people.
Thats not all. I had another call where I said my greeting"Thank you for calling TW cable my name is mike how may I help you?" and she demanded immediately that I talk to a supervisor. I told her that I could have my sup on the line after she gives me her telephone number, verifies the account, and states the issue, she said "No, I am not giving you anything, I want to speak to your supervisor now", I got jessie and told him what was going on, he said basically to do exactly what I just did, so I went back and said I cant get my sup until she verifies the acct and states the issue. Then she said she apparently had the cops recording the conversation, no shit, and that Id better get my supervisor now or the cops will trace the call and find me. I apologized and told her I would be happy to get my supervisor but she needed to do what I told her to do, then she said the cops now had my name and my location and they were coming for me and hung up.
This is what people in LA are like. They dont fucking listen, they dispute even the simplest of explanations, they will argue with you even when whatever action you are taking works in their favour. And last night and tonight it was back to back calls, I would have two seconds between arguing with the last customer and then having to deal with another arguing customer, over and over and over again, for five fucking hours.
I am fucking done with customer service.
I do my greeting as usual, and I get this mexican lady who can speak english but extremely limited. Out of a 10 word sentence only 3 or 4 words would be english, or coherent for that matter. I can kind of feel the words out but nevertheless I couldnt fucking understand this woman. I asked her if she spoke english, she said yeah then she threw some spanish at me. So I told her that I didnt know spanish and that I would have to transfer her over to the spanish customer service center. She got pissed and said something about transfer and holding and all this crap. I told her that I couldn't help her unless she spoke english and explained the best I could that the spanish dept could help her, and she said "yes yes english *more spanish stuff*", so I basically had to repeat myself over and over again and she would protest and yell spanish at me. I told her that I was transferring her and if she would please hold, and then she said " bla bla bla you, you, RACIST?", my jaw fucking dropped. I said "Excuse me?", but then she just started yelling spanish at me and hung up. I couldn't fucking believe it. The only thing I could think of was that she couldn't understand that I didnt speak spanish, and so she just decided the reason why I didnt want to help her was because she was mexican. Stupid fucking people.
Thats not all. I had another call where I said my greeting"Thank you for calling TW cable my name is mike how may I help you?" and she demanded immediately that I talk to a supervisor. I told her that I could have my sup on the line after she gives me her telephone number, verifies the account, and states the issue, she said "No, I am not giving you anything, I want to speak to your supervisor now", I got jessie and told him what was going on, he said basically to do exactly what I just did, so I went back and said I cant get my sup until she verifies the acct and states the issue. Then she said she apparently had the cops recording the conversation, no shit, and that Id better get my supervisor now or the cops will trace the call and find me. I apologized and told her I would be happy to get my supervisor but she needed to do what I told her to do, then she said the cops now had my name and my location and they were coming for me and hung up.
This is what people in LA are like. They dont fucking listen, they dispute even the simplest of explanations, they will argue with you even when whatever action you are taking works in their favour. And last night and tonight it was back to back calls, I would have two seconds between arguing with the last customer and then having to deal with another arguing customer, over and over and over again, for five fucking hours.
I am fucking done with customer service.