So, having had
no response to my email, I've just phoned Tate St Ives. I was met with an automated menu with EIGHT options, only the last of which offered the opportunity to speak to a real person.
Which took me through to the voicemail of Zara Deverueax, Business Manager, and I'm not even hesitating to name her, because her outgoing message said she was off sick until Tuesday and then cut me off.
I'm not impressed. Not impressed at all.