Policy and documentation, part one: brainstorming
As you all probably know by now, one of the things that we're doing this week is leveraging our core competencies working on streamlining the process for support.
One of the things I want to do is to refine and clarify policy. This is primarily a Clients-specific thing; the admins as a whole are poking at the policies that are generic to support, but for this post I'm concentrating on Clients stuff.
Another thing I want to do is to get good documentation going. Partly in terms of FAQ (user-oriented) stuff, but also in terms of volunteer-oriented training materials.
I know what I want to clarify/add in terms of policy and documentation/training materials. What I want from you all, now, is to know what you want. Not everything that is brought up here will be used, but I want as much input as possible. From volunteers at any level, not just supporthelps, which is why this post is public. (Comment screening is deliberately enabled, for this round. Give me ideas, give me input, no matter how off-the-wall or weird you think it might be. I may not address everything that's raised, but I will consider all comments that are made. There will be a second post, later, for discussion of various issues.)
So. Tell me what you want. What policies are unclear, or contradictory? What policies do you think should exist? What policies do you have problems with? What training materials would you find useful? What already-existing training materials would you like clarification or expansion on?
Talk to me.
One of the things I want to do is to refine and clarify policy. This is primarily a Clients-specific thing; the admins as a whole are poking at the policies that are generic to support, but for this post I'm concentrating on Clients stuff.
Another thing I want to do is to get good documentation going. Partly in terms of FAQ (user-oriented) stuff, but also in terms of volunteer-oriented training materials.
I know what I want to clarify/add in terms of policy and documentation/training materials. What I want from you all, now, is to know what you want. Not everything that is brought up here will be used, but I want as much input as possible. From volunteers at any level, not just supporthelps, which is why this post is public. (Comment screening is deliberately enabled, for this round. Give me ideas, give me input, no matter how off-the-wall or weird you think it might be. I may not address everything that's raised, but I will consider all comments that are made. There will be a second post, later, for discussion of various issues.)
So. Tell me what you want. What policies are unclear, or contradictory? What policies do you think should exist? What policies do you have problems with? What training materials would you find useful? What already-existing training materials would you like clarification or expansion on?
Talk to me.