help me with my computer hex

Mar 11, 2008 12:09

So I use a Macbook circa 2006 that has happily run both safari and firefox until recently. Slowly at first and now more frequently I got/get what my husband calls "The spinning death rainbow" whenever visiting websites that are high-traffic or high-data transfer -- in other words, not just a static sheet of html. If something has embedded video ( Read more... )

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idiotsworld March 12 2008, 11:46:23 UTC
Give me a shout before you start trying to call the ISP. I can give you some troubleshooting steps to try before getting those inept "network engineers" on the phone trying to get you to clear your cookies or redirect you back to Apple or Firefox to work with you first. I would do more checking on your macbook and your local network before getting those guys involved.

1. As your Mac Book is mobile verify that this problem happens only at home on your network. If you go to another network or wi-fi access point, does the same thing happen? If so then it's more than likely a problem local to your machine. I would update the flash and java as well as trying to reproduce the problem over a wired as well as a wireless connection.

2. Verify that other computers connected to your local network at home are having the same problem as well. If they are then this may be a bandwidth issue, but I would first check the comment point of failure which would be your network router, followed directly but the cable modem provided by your provider. reboot both of these devices and see if that clears up the problem.

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