nff.
Two years ago, when I started working at this call center, I for the most part enjoyed it. It got hectic at times, but I enjoy helping people and I get to screw around on a computer all day.
Right now, it's starting to lose a bit of its luster. We've experienced some sort of massive exodus of agents, either due to firing or quitting, and there has been a ridiculous number of calls coming in the queue. It's becoming more and more rare that we have a day where there is less than a double-digit number in the queue for most of the day. They've been getting weird about my shifts. We are guaranteed five days a week. Recently I've had a lot of two week stretches there they'll sneak an extra day in by stretching consecutive days into the next week. I've been letting it slide because I know we're short staffed and because my schedule adherence is crummy (mostly because I've stopped caring as much because of the stress level building).
Those of you who know me know that it takes an immense amount of stress to really get to me. It's starting to affect me, to the point where it affects my performance at work and how I'm dealing with people period.
Helps I've got a supervisor that seems to care some, but if this pace keeps up I don't know if I can keep working here.
Whatever I do, I still refuse to allow myself to succumb to this entirely. Getting praise from customers who, calling in, didn't know their os from their browser who suddenly have control over their computers, makes my day.
Right now, it's starting to lose a bit of its luster. We've experienced some sort of massive exodus of agents, either due to firing or quitting, and there has been a ridiculous number of calls coming in the queue. It's becoming more and more rare that we have a day where there is less than a double-digit number in the queue for most of the day. They've been getting weird about my shifts. We are guaranteed five days a week. Recently I've had a lot of two week stretches there they'll sneak an extra day in by stretching consecutive days into the next week. I've been letting it slide because I know we're short staffed and because my schedule adherence is crummy (mostly because I've stopped caring as much because of the stress level building).
Those of you who know me know that it takes an immense amount of stress to really get to me. It's starting to affect me, to the point where it affects my performance at work and how I'm dealing with people period.
Helps I've got a supervisor that seems to care some, but if this pace keeps up I don't know if I can keep working here.
Whatever I do, I still refuse to allow myself to succumb to this entirely. Getting praise from customers who, calling in, didn't know their os from their browser who suddenly have control over their computers, makes my day.